POSITION TITLE: Project Coordinator
UPDATED: 05/12/2015
POSITION REPORTS TO: Operation Manager
POSITION SUMMARY: The Project Coordinator will collect all customer information, schedule sales leads, set up and schedule Installation jobs as well as other duties as necessary.
Job Responsibilities:
- Answer incoming customer telephone calls in a polite and friendly manner.
- Call customers to set up their equipment installation, and schedule installers’ daily jobs.
- Ensure all materials are purchased and schedule subcontractors with appropriate lead times.
- Know the whereabouts and progress of crews daily.
- Maintain and update details on all sold jobs, communicate scheduling issues with other departments including sales.
- Check paper work from previous day’s jobs, schedule any punch lists or incomplete items.
- Create/assemble all job packets supplied by sales, as well as the field.
- Process extended warranties and customer rebates.
- Check with department managers for any site deliveries that require attention.
- Complete paperwork for job costing, orders received etc. and send to accounting
- Ensure that cash flow is maintained by supervising field billing and collection of payments in compliance with the contract and terms.
Skills and Experience:
- Must have exceptional customer service and organizational skills, and be able to work well with people.
- Ability to multi-task and project manage multiple projects at a time.
- Ability to successfully deal with aggressive personalities in a highly competitive industry.
- Some college or technical school coursework.
- Must have excellent mathematical aptitude.
- Must be capable of applying sound business judgment to all decisions.