HVAC Service Manager

Napps Heating, Air Conditioning and Plumbing is currently seeking a dynamic, focused HVAC Service Manager with vision to lead our Service Department to the next level.  We are a strong, progressive residential, commercial and industrial HVAC/R & Plumbing company located in the city of Longview, in Northeast Texas since 1957.  Napps Industries Inc. is an open shop, equal opportunity employer. As a leader in the heating, ventilation, air conditioning, refrigeration and plumbing field, Napps is committed to providing a safe, wholesome workplace and to the development and training of its employees. Napps pays top wages for the crafts and offers a full complement of benefits.

 

RESPONSIBILITIES:

  • Oversee and coordinate all aspects of the service, maintenance and installation department activity.
  • Train, coach and manage office staff to efficiently receive service calls and schedule service, maintenance and installation technicians. This will include:
  • Receiving and dispatching all service calls.
  • Scheduling maintenance work.
  • Prioritizing calls.
  • Determining best course of action and technician for response.
  • Notifying customer of technician(s) estimated time of arrival.
  • Creating a work order and forwarding it to technician and field supervisor immediately after it is received.
  • Notifying customer of status and outcome of all calls.
  • Getting prior approval or direction from customer when appropriate.
  • Reviewing completed jobs with technician, determining if additional work is needed. (This task would likely be performed directly by Operations Manager.) Coordinate additional work with customer if needed.
  • Scheduling of all service, maintenance and installation activity.
  • Purchasing material and supporting services, such as hoisting, for repair and maintenance work.
  • Train, mentor and direct the activity of 15-20 technicians.
  • Conduct annual reviews for all department technicians and staff.
  • Monitor and record positive and negative performance.
  • Provide training and coaching for technicians and support staff.
  • Review and approve all department billing before issue.
  • Utilize service management software to schedule and optimize department activity.
  • Determine and manage manpower efficiency.
  • Prepare and present quotations for repair and maintenance work.
  • Support sales personnel as needed with quotations and closing of sales with a view to grow the business.
  • Control department operating cost while maintaining gross profit targets.
  • Review and approve department purchases.
  • Develop long range plans for the department (1, 2, 3 and 5 year)
  • Forecast all capital purchases.
  • Schedule new start-ups with construction project managers.
  • Ensure you have appropriate information from Project Manager using start-up forms.
  • Schedule start-up.
  • Review start-up sheets from service technicians and confirm accuracy.
  • Turn over start-up forms to service contract administrator.
  • Facilitate compliance with all EPA regulations.
  • Oversee department safety compliance including OSHA compliance.
  • Other management duties may also be assigned.

 

Job Requirements:

  • Extensive technical knowledge and experience with large commercial HVAC/R equipment.
  • Technical expertise and experience in the repair and maintenance of large centrifugal and rotary screw compressors is a plus.
  • Ability to multi-task and prioritize work responsibilities.
  • Ability to work independently and to instruct others.
  • Industry specific knowledge of various components associated with HVAC service field.
  • NATE certification is a plus.
  • Minimum of 8 years as an HVAC service manager or adequate field supervisory experience.
  • Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.
  • Plumbing department technical skill and management experience is a plus.
  • Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
  • Must be proficient with computers and Microsoft applications.
  • High school diploma/ or equivalent is required
  • Additional trade school training required

 

Why choose Napps?

  • Competitive Compensation Plan – Base salary plus performance based incentive package
  • Base salary range $75,000 to $90,000 depending on experience and track record
  • Relocation assistance is available
  • Health, Dental and Life insurance
  • 401k and pretax (Cafeteria) plan
  • Vacation and holiday pay
  • Company vehicle.
  • Continuing Education assistance
Equal Opportunity Employer, including disabled and veterans.
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