Control Air Conditioning Corporation is looking for experienced Customer Service person who can immediately join our Service Company at our headquarters in Anaheim, California. We are looking for Technical HVAC Customer Service personnel with 2-5 years of experience (a Bachelor’s Degree a plus in any field but not a requirement) to work in our professional office environment. Skills required include the following: Excellent customer service and relationship skill, high level of both verbal and written communication skills, strong HVAC technical skills, computer literacy (Windows, MS Office, Outlook) highly organized, good planner and critical thinker with the ability to handle multiple tasks at once while maintaining high level of professionalism and mentorship. Must be a great team player with the ability to lead by example and desire the opportunity for growth.  

Responsibilities include the following:

1. Maintain positive relationships with all customers.
2. Technical review of Service performed in the field daily.
3. Facilitate support and training as needed to customer service staff.
4. Provide and facilitate interface between customer service and field operations.
5. Support field service technicians to various projects/jobs.
6. Follow-up with service technicians to verify tasks completed.
7. Maintain Dispatch Board.
8. Coordinate various paperwork/documentation generated by field technicians (service work orders, reports, safety meetings, timecards, vehicle maintenance, etc.).
9. Learn all software programs utilized in the day-to-day business operations of the company.
10. Other duties as assigned.

Benefits include the following:

1. Competitive wage (doe).
2. Medical and dental benefits.
3. 401k retirement plan.
4. Life Insurance
5. Long Term Disability
6. FSA & Aflac Extra Insurance
7. Paid holidays.
8. Paid vacation.
9. Paid sick time.

Please refer to our website at www.controlac.com for additional information.

Our corporate headquarters are in Southern California (Anaheim – just south of Los Angeles), conveniently located near several major freeways.  We also have offices in San Diego and Hayward (Northern California).  Our manufacturing facilities are located in Anaheim (Southern California) and in Hayward (Northern California).

Control Air is one of the largest commercial air conditioning firms in California.  Our three major divisions (New Construction, Tenant Improvement, and Service) handle a wide range of projects and services, including:  office & high rise, medical, labs & clean rooms, industrial, sports facilities, retail, educational facilities, hotel, public works, retrofit, design build, design assist, and many others.  In addition, we have our own manufacturing facilities that manufacture and distribute union-made products to the HVAC Industry throughout the Western United States.

We look forward to hearing from you!