• Are you an empathetic & optimistic customer service representative that treats every customer like a VIP?
• Are you detail-oriented with strong organizational skills?
• Can you keep it together when things get a little crazy?
• How would you like to work on a great team for an awesome company where your contributions are valued?

Join us at Morris-Jenkins.  Our company culture is unmatched (we know how to have fun!).  See for yourself by viewing the Morris-Jenkins YouTube Channel.  Help us help our customers feel comfortable in their own homes!

Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC.  We are proud of our past and even more excited about our future.  Morris-Jenkins Co. continues a 57 year trend of growth and stability.

Work Shift - 12:00pm to 8:30pm, Monday through Friday with rotational weekends.

JOB DESCRIPTION:

Primarily responsible for supporting the sales team, focusing on managing call schedules and the distribution & coordination of sales lead appointments.

JOB RESPONSIBILITIES:

• Intake, response, and follow up to calls/emails both from HVAC Technicians and directly from customers to qualify, investigate, and coordinate/dispatch sales lead appointments
• Coordinate with multiple departments to ensure maximum appointment quality
• Manage account details with a high-level of accuracy while demonstrating excellent customer service
• Comfortable making decisions based on information provided by other departments and research conducted
• Dispatch sales leads based on Dispatching Sales Rules and the company’s goals to appropriate Residential Sales Specialists
• Utilize phone software and mobile devices to handle 50 to 100 inbound/outbound calls daily
• Use active listening skills to ensure recording of as much information as possible while setting sales leads
• Set leads for our Residential Sales Specialists with very detailed information, including customer account information, as well as other valid notes that will benefit the sales process
• Prepare daily reports to provide to Contact Center Manager
• Communicate with finance companies and assist with the processing of all customer financing paperwork
• Meet departmental productivity and quality standards
• Ability to overcome customer concerns and address issues, as appropriate
• All other duties and responsibilities, as assigned by supervisor/manager

MINIMUM JOB REQUIREMENTS:

• 2+ years of related customer service experience in call center or appointment setting/coordination
• High School Diploma or GED
• Exceptional customer service skills
• Attentive listening skills, sharp memory, detail oriented, strong organizational skills, and proactive execution
• Alignment & commitment to company values (honesty, integrity, fairness, and respect)
• Excellent oral and written communication and interpersonal skills
• Computer skills, including Microsoft Outlook, Word, Excel, and PowerPoint
• Keen ability to work accurately, efficiently, and manage multiple tasks at once
• Ability to work well under pressure in a fast paced environment
• Must be tenacious and assertive with a questioning mind
• Ability to fluently speak, read, and write in the English language
• Acceptable criminal background record
• Abstinence from drugs with clean drug screening results
• Reliable and punctual attendance

Morris-Jenkins is proud to offer:

• Competitive pay (DOE)
• Generous PTO (Paid Time Off) awarded
• 7 paid holidays
• Medical, dental, vision, life, long & short term disability insurance
• 401k Retirement plan
• Advancement & training opportunity