We Want You On Our Team
NOW HIRING A CUSTOMER SERVICE COORDINATOR!
Heritage Plumbing Heating Cooling & Electrical has been serving communities in New Hampshire for almost 30 years! Heritage focuses on service, repair, and replacement of Plumbing, Heating, Cooling and Electrical systems specifically for homeowners. Today, Heritage has 50 technicians and 20 office staff members that will serve over 20,000 customers this year in New Hampshire communities.
We are looking to partner with professional, customer-oriented service individuals to help serve our expanding customer base. In an industry that has often been underserved and undervalued, we want to provide job opportunities that allow our employees to have work that is secure, rewarding, and a career they are proud of. Our Customer Service Representatives enjoy a fun, family-oriented work environment where they are encouraged through strong teamwork to provide exceptional customer experiences.
As a family owned business, we respect and treat each employee like family. We take ownership of our responsibilities and always go the extra mile for our team and customers. All of our work is completed with the utmost professionalism and quality, always being honest and courteous with our customers and internal team. We are always looking for ways to improve the service levels to our customers and to innovate our industry. We give of our time and resources to our employees and communities, participating in many charitable events and donations throughout the year and helping those in need. We know we would not exist without the support of our communities and make an effort to always give back to others.
Benefits:
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Personalized Coaching & Support
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Medical Insurance
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Dental Insurance
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Life Insurance
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401 K Retirement Plan with Match
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Paid Vacation, Sick, Personal, Holiday Time
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Educational Allowances / Reimbursements
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Profit Sharing Program
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Starting CSC wage - $15.00 - $17.00 per hour
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Opportunity for Professional Growth
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Professional, Yet “Family Feel” Work Culture
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Flexible Work Schedules
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Paid on-going training
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Company Events
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Corporate Chaplain On-site
Qualifications:
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You can pass a drug test and a background check
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You have a valid drivers license
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You have an entrepreneur spirit – you like taking initiative and ownership of your career and personal development and can work independently.
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You enjoy serving others – you like helping and working with others.
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You have excellent communication skills – you like sharing your knowledge and helping people make the best informed decisions.
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You are team oriented – you like working with a team to solve problems.
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You have a flexible schedule and are able to be on-call and work after normal business hours if needed.
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You are able to multi-task, effectively manage different scenarios, and be a quick thinker.
Responsibilities:
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Maintaining our high customer service satisfaction guarantees
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Serving 100 + customers a day by handling incoming phone calls from external customers and internal field technicians.
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Assigning and qualifying customer appointments to field technicians based on skill and location
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Answer all customer and technician inquiries in a timely fashion
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Schedule continuation and follow up appointments efficiently.
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Effectively and accurately operate client management system.
Work Schedule:
We want to offer you an opportunity to join our sales team with a career you are proud of. For more information please e-mail careers@justcallheritage.com.You will be required to complete a 25 minute online assessment as part of the application process. We also conduct a series of phone interviews, in-house interviews, and job shadowing as part of our interview process.
