What We Do…
We Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.
Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping to connect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.
What You Will Do…
Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.
We are looking for representatives to work in our facility in Boone, Iowa or out of their home to provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers). Continually performs and meets performance standards of this position. Candidate must live live within 60-mile radius of Boone, Iowa and provide a clean, safe, and noise-free environment.
Minimum connectivity requirements of a broadband connection with minimum download speed of 1.5mbps will be the responsibility of the employee.
Making Customers Happy at CDS Global
Our customer service representatives share their experiences with making customers happy and why CDS Global is a great place to be a CSR.
Skills You Need…
Technical Skills
- Minimum typing requirements of 25 wpm
- Simultaneously navigate multiple PC screens and systems
Communication Skills
- Passionate about helping others
- Speak in a pleasant tone, retain composure and gain confidence of the customer
- Proficient ability to read, write and speak the English language
Problem Solving Skills
- Identify and anticipate customer needs
- Effectively prioritize work time to ensure productivity standards are achieved
- Comfortable working under pressure
Customer Focus
- Make customers feel valued and appreciated
- Attitude to thrive in a fast paced, challenging, team-oriented culture
- Customer Service background or experience working with people
Commitment
- Training Class Options: (Choose one)
- November 16 - December 11 Monday - Friday 9am-4pm
- November 16 - December 11 Monday - Friday 11am-6pm
- December 7 - December 23 Monday - Friday 8am-3pm
Why Work @ CDS Global…
- Career building experience!
- Top-notch paid training!
- A workplace that’s never boring!
- Opportunity to make people smile every day!
- Rewards and recognition that will ignite your career!
- Amazing coworkers!
- Take home $11.55-$13.05 per hour
- $11.55/hour
- 50% of hours worked after 4pm = $11.95
- 20% of hours worked on Saturday or Sunday = $12.55
- 40% of hours worked on Saturday and Sunday = $13.05
- Plus unlimited upselling incentives!
This is a long-term position. We do not offer benefits/paid time off to start. Management will continually review employee performance and once consistently meeting expectations, may be approved for regular status.
Criminal background checks are conducted on qualified candidates.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
Characteristics of Great CDS Global CSRs
Hear from current CDS Global employees about what it takes to be a great customer service representative and why CDS Global is a great place to work.
