Are you looking for a position to work from home.  If you live within a 50 mile radius of Harlan, Iowa, then this Customer Service Representative  position could be for you.  Only candidates within the 50 mile radius will be considered for this job. 

We are a proven technology leader who has been developing advanced solutions for more than 40 years.  In addition to a fast-paced, innovative work environment, you’ll find a wide range of advantages that set CDS Global apart from other employers. Voted a Des Moines Register 2012 Top Workplace.

Get in on a growth industry!

Consumers want good customer service. We provide the world’s best, handling calls on behalf of more than 1,100 brands! That list keeps growing, and so does our need for new team members to grow with us.

We are looking for representatives to work out of their home and provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers). Continually performs and meets performance standards of this position. Candidate must live live within 50-mile radius of Harlan, Iowa and provide a clean, safe, and noise-free environment.
Minimum connectivity requirements of a broadband connection with minimum download speed of 1.5mbps will be the responsibility of the employee.

Customer Service Representative

Receives and responds to verbal inquiries and/or complaints by telephone while providing account maintenance for a variety of CDS client's customers.  Continually performs and meets performance standards of this position.

Job Responsibilities

• Maintains confidentiality of CDS Global and its client's proprietary information.
• Receives and interprets verbal customer inquiries and/or complaints by telephone and responds to customer verbally using terminals and PCs while performing searches/look-ups and account maintenance to customer accounts according to established departmental policy and work flow priorities.
• Determines the best method to assist customer and resolve problems to ensure customer satisfaction, according to department guidelines and/or client specifications.
• Displays friendly, courteous and professional behavior to customers.
• Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients.
• Adheres to CDS Global attendance policies; reports to work station as directed by management.
• Follows all CDS Global ergonomic and safety policies.
• Works unsupervised in home
• Work area must be set up to be ergonomically correct.
• Must be able to attend training sessions at CDS Global in Harlan, IA.

Job Qualifications

• Prior experience working with the public preferred.
• Typing – 20 wpm.
• 10-key experience preferred.
• Basic to Intermediate verbal and written skills.
• Fluent, English/Spanish communication skills (written and oral) also desired but not required.
• Basic to Intermediate math skills.
• Basic PC Knowledge/Skills.
• Reacts professionally to changes while remaining productive.
• Occasionally to routinely uses the internet to find information and do basic research for business purposes.

Paid training in our facility for a minimum of 6 weeks.  

Training hours are Monday - Friday 8:30am - 4pm

Various work schedules available between the hours 10 a.m. - 8 p.m.  Monday through Saturday.

This position is a non benefited position.

Starting Pay: 11.55/hour

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.