Universal Home Experts

*2010 & 2011 BBB Pinnacle Award for Best in Electrical Service*
*INC 500 Fastest Growing Electrical Contractor in Houston*

We have an opening for Service Dispatcher.

We are a Local, Independent Family Owned, Company that specializes in excellent customer service.
Now celebrating our 20th year!

 MUST HAVE:
3 years Home service dispatching experience
Operations coordination experience
Computer proficiency
Able to multitask


WE PROVIDE:
* Competitive pay
* Health, dental, life and disability insurance, 401K
* 7-10 paid Holidays, one paid week off 1st year
* Room for growth and career advancement
* Training, Training, Training
* Working with great people, growth potential, great culture, having fun while being paid well!
* Year Round work with an award winning team in business since 1992

A Dispatcher's responsibilities fall into two main functions, scheduling and communicating.

Dispatcher's Responsibilities
Direct reports to Service Manager
Understand the skill level of the technicians, the needs of the customer, and be able to match them for maximum results
Estimate drive time accurately
Contact customers to inform them of the technician's estimated time of arrival
Keep customers informed of any changes that affect them
Understand how to create a schedule and capably use available dispatch software
Know the weekly on-call schedule for technicians
Develop contingency plans for busy times; optimize the schedule
Communicate, as necessary, with inventory personnel and parts people
Monitor technician performance; record results
Obtain and verify payment methods
Prepare for the next workday (supplies, technicians in place, etc.)



The Dispatcher's role is primarily as an analyst:

A dispatcher directs, controls and monitors the activities of a company's technicians,
Maintains contact with customers to meet or exceed their expectations.
In addition to monitoring and directing technicians' activities and alerting customers,
a dispatcher makes important scheduling decisions based on many variables related to time and distance, skill levels and job priority.
With all of this going on, a dispatcher is expected to respond quickly and calmly to problems, schedule changes and emergency calls.
The dispatcher contributes to the company's bottom line by maximizing revenue, nurturing customer relations and building a positive image.

Direct Questions to: 713-849-5814 Ryan

Visit our website: http://universalhomeexperts.com