The Spengler Company, Inc. is headquartered in O'Fallon, Illinois and has been a 5 Star rated service company for the past 42 years. We will only hire for a career, not just a year! We are the place where a vision is driven, the best are built, and the rest can only hope to be. 

The Spengler Company Inc. offers a full benefits package including: 

  • Health, Dental and Prescription Insurance
  • Life Insurance Policy Paid 100% by Spengler
  • Paid Vacation, Sick Time and Holiday Pay
  • 401K Program
  • Innovative Training, Bonus Programs, Awards and Extra Paid Time Off!

 We’re looking for exceptional dispatchers to help us achieve profitable revenue.

As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.

Responsibilities

  • Evaluate customer calls and assign the best technician to each service appointment.
  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.

Requirements

    • Proven track record in customer service.
    • IT competent; good typist and proficient with phone systems.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • Passionate about The Spengler Company and loves the brand.
    • Ability to build trust, diffuse conflict and hold others accountable.
    • Customer Service is a must.
    • Engaging personality that blends well with a fast-paced, goal-driven environment.
    • Competitive individual contributor who also loves to win as a team.
    • Highly motivated, flexible and great attitude on life.

 

Accessibility: If you need help accessing this page, please contact:
Phone: 877-252-2168
Email: customercare@birddoghr.com

We are an equal opportunity employer.
Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.

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