The Spengler Company, Inc. is headquartered in O'Fallon, Illinois and has been a 5 Star rated service company for the past 46 years. We will only hire for a career, not just a year! We are the place where a vision is driven, the best are built, and the rest can only hope to be. 

 We’re looking for exceptional after hours customer service specialist/dispatchers to help us achieve profitable revenue.

As a customer service specialist/dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will have on-call technician and on-call install team to every job, helping achieve the company’s financial goals.

This position is a part-time work from home opportunity.  You can stay at home, take care of your family and enjoy a career.  You will be taking after hour calls for us during the week from 5 p.m. to 7 a.m.  Work days are split and job shared.   Work every other weekend from Friday at 5 p.m. through Monday morning 7 a.m.  Holiday hours are required and structured as weekend on-call. 

We provide all IT equipment needed to cover position (computer, cell phone and programs).  Team training and on-call manager to assist with any questions during all hours. 

Responsibilities

  • Evaluate customer calls and assign the best technician to each service appointment.
  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.

Requirements

    • Proven track record in customer service.
    • IT competent; good typist and proficient with phone systems.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • Passionate about The Spengler Company and loves the brand.
    • Ability to build trust, diffuse conflict and hold others accountable.
    • Customer Service is a must.
    • Engaging personality that blends well with a fast-paced, goal-driven environment.
    • Competitive individual contributor who also loves to win as a team.
    • Highly motivated, flexible and great attitude on life.

 

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Phone: 877-252-2168
Email: customercare@birddoghr.com

We are an equal opportunity employer.
Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.

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