The Spengler Company, Inc. is headquartered in O'Fallon, Illinois and has been a 5 Star rated service company for the past 48 years. We are looking for a flexible high energy person.  Needing an exceptional after hours customer service specialist/dispatcher to help us achieve profitable revenue.

As a customer service specialist/dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will have an on-call technician and on-call install team to every job, helping achieve the company’s financial goals.  

This position is a part-time work from home opportunity.  You can stay at home, take care of your family and enjoy a career.  You will be taking after hour calls for us during the week from 5 p.m. to 7 a.m. when needed.    Work days are split and job shared.   Work every other weekend from Friday at 5 p.m. through Monday mornings at 7 a.m.  Our calls are answered 24-7.   Holiday hours are required and structured as weekend on-call. 

You will answer each call in a positive, helpful manner that our Spengler Customers  expect (The Spengler Experience).  You will assign our after hours technician by texting information to the on-call person.  Keeping in contact and assisting them in their needs.

We provide all IT equipment needed to cover position (computer, cell phone and programs).  Team training is approximately 2-3 weeks in house prior to being put on your own.  The Call Center Manager is o assist with any questions during all hours. 

Responsibilities

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuing proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Requirements

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about The Spengler Company and loves the brand.
• Ability to build trust, diffuse conflict and hold others accountable.
• Customer Service is a must.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.