Christian Brothers is a well-respected stable company whose been operating in the valley for 39 years with an outstanding rating with the BBB.  At Christian Brothers you can expect a family oriented atmosphere, room for growth, and great management. You can also expect great training, company events and an extreme amount of teamwork.

What do we offer?

• United Healthcare Medical Insurance ($1,500 individual deductible, $25 copay Primary Physician)
• Educators Mutual Dental Insurance
• SightCare Vision Insurance
• Mass Mutual 401K Retirement Plan and Advisor (After 1 year of employment)
• Closed on Sundays
• Vacation Time
• Team Building

Call Center Representative

Job Responsibilities

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Full Monday - Saturday work week (business is closed Sundays!)
• Potential for growth and advancement
• No cold calling.

Requirements

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Competitive individual contributor who also loves to win as a team.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible and great attitude on life.
• Be able to work all days excluding Sundays.