• Do you enjoy solving puzzles and playing Tetris?
  • Are you good at analyzing information and priorities, and then quickly coordinating your work?
  • Are you a customer service or dispatch professional that is able to display empathy, while still being assertive?
  • When you see a stranger drop money from their pocket, do you yell and run after them to hand it back to them?

Well, then you might just be the newest member to our team!  Read on, and please apply if you are interested and a match.

Join us at Morris-Jenkins.  Our company culture is unmatched (we know how to have fun!).  See for yourself by viewing the Morris-Jenkins YouTube Channel.  Help us help our customers feel comfortable in their own homes!

Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC. We are proud of our past and even more excited about our future. Morris-Jenkins Co. continues a 57 year trend of growth and stability.

Schedule:  8:00am-6:30pm, 4 days/week; including 1 weekend/month

JOB DESCRIPTION:

Maximize revenue opportunities by matching the appropriate service call to each technician by opportunity levels. Monitor and continually adjust our scheduling board to maximize our capacity. Efficiently schedule parts as they arrive to meet the customers’ needs and generate revenue.

JOB RESPONSIBILITIES:

  • Supports over 80 Field Technicians
  • Matches the best suited job to the most appropriate Service Technician, considering several factors, such as specialty expertise, opportunity level, and geography to maximize our revenue potential
  • Works effectively with the Dispatch Supervisor, Service Manager, Field Supervisors, Contact Center, and Dispatch team to ensure customer service and company objectives are met
  • Dispatches to Service Technicians timely with accurate information for incoming customer orders, order status, and information regarding assignments
  • Addresses customer concerns and ensures a timely resolution to their problem
  • Builds relationships with Service Technicians to garner trust
  • Processes customer orders/changes according to established policies and procedures
  • Responds to customer inquiries via telephone, partnering with all departments to meet and exceed customer service expectations
  • Follows scripts provided to overcome objections and capture appointments
  • Provides timely feedback to company regarding service failures or customer concerns
  • Maximizes capacity of the scheduling board by scheduling part installs, moving calls up when running ahead of schedule, etc.
  • Analyzes work orders to correct inaccurate information so it can be dispatched properly
  • Constantly evaluates the Dispatch board to catch potential issues
  • Proactively moving up calls to find appropriate call for the technician
  • Performs other related duties, as assigned by the Supervisor

MINIMUM JOB REQUIREMENTS:

  • 1 year of Business Coordination/Analysis and/or Customer Service experience
  • Time Management: ability to organize and manage multiple tasks efficiently
  • Strong computer skills
  • Focus and excellent attention to detail
  • Strong interpersonal skills with the ability to tactfully and diplomatically diffuse contentious situations
  • Strong customer orientation with ability to display empathy while being assertive
  • Exceptional verbal and written communication skills in English language
  • Ability to learn quickly, think proactively, recognize & establish priorities, and use independent judgment
  • High performance team player that functions well under pressure in a busy environment
  • Commitment to company values

PREFERRED JOB REQUIREMENTS:

  • 2+ years of Business Coordination/Analysis and/or Customer Service experience
  • High School Diploma or GED
  • Bilingual in English & Spanish is a plus

 

Morris-Jenkins is proud to offer:

  • Competitive pay ($15+/hr + performance bonus potential)
  • Advancement opportunity
  • Continuous training & professional development
  • Generous PTO (Paid Time Off) awarded
  • 7 paid holidays
  • Medical, dental, vision, life, long & short term disability insurance and a flexible spending account
  • 401k Retirement plan

 

Accessibility: If you need help accessing this page, please contact:
Phone:  877-252-2168
Email:  customercare@birddoghr.com

Equal Employment Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese

 

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