Who is iSqFt?

iSqFt is a Software as a Service (Saas) leader that sits at the intersection of technology and the $450B construction industry.  As an Industry Leader in preconstruction management software, we are providing our customers with the tools, information, and connections to work smarter, increase efficiency, and improve network communications. Join the iSqFt team and you will… Make Your Mark, Own Your Journey, Grow Your Connections, and Let Loose!

 Why iSqFt??? 

• Brand new, state of the art facility at Rookwood Exchange in Norwood.
• 17 days of paid time off, 8 paid holidays, and 2 floating holidays your first year
• Leadership Development Opportunities
• Individual career plans and opportunities throughout the United States and Canada
• Health and wellness program
• Rich benefits including:
  • 401K with company match
  • Medical, dental, and vision
  • Paid Volunteer hours
• Generous paternal leave
• Highly collaborative and passionate team members.

What do we need at iSqFt?

This position requires a highly engaged, detail oriented individual with experience in manipulating large amounts of data, summarizing findings and communicating results. The Customer Success Analyst is responsible for analyzing customer metrics that support retention performance and decision making. This individual will be expected to generate timely and accurate reporting on a monthly basis and as needed.  Depending on specific area of assignment, the position may have multiple reporting responsibilities to Manager, Customer Success Managers and another Executive Leadership Team (ELT) member. 

What will you do?

• Support daily, weekly and monthly reporting, such as customer retention metrics, customer default patterns, compensation planning
• Provide Ad hoc on demand analysis combining multiple data sources using Excel or other tools as necessary
• Work with customer success team members to provide analytical support, as well as some cross functional requests
• Ability to simplify and manage large amounts of data from different systems and to determine the best tools to manage the process
• Ability to cross-reference multiple variables and data sources
• Elevate matters of significance to the Manager, Financial Analytics for guidance.
• Other projects as directed

What skills and experience do you need to be successful in this role?

• A Bachelor's in Statistics, Math, Accounting, Finance or related field
• Ability to objectively analyze and interpret quantitative & qualitative information
• Strong Excel Competency: Minimum requirement of if/then logic with lookup tables and multiple variables (VBA a plus)
• Ability to handle multiple requests and resources with differing data needs
• Ability to articulate complex information to broad audience
• Ability to design, document, and refine processes as needed 

What are the Physical Demands & Work Environment?

• Must be able to remain in a stationary position 50% of the working day
• Needs to occasionally move about the office to communicate with staff and attend meetings
• Constantly operates a computer
• Frequently communicates verbally with peers and management
• Must be able to analyze detail close-up