Company Information:

From the office to the field, Dexter + Chaney’s Spectrum® Construction Software is used by more than 1,000 companies for accounting and business management, project management, equipment management, service management and document management. Spectrum’s web-based software applications allow customers to get work done anywhere using any device with a web browser and without the need to download any software.

If you join our team, you will be working with talented colleagues who have a passion for industry-leading technology. At Dexter + Chaney, we want people to enjoy the work that they do. That’s why we provide our team members with the tools and support they need to be successful. We strive for diversity throughout our organization, and are committed to providing equal opportunity and an equitable workplace. We are located at 9700 Lake City Way NE, Seattle, WA 98115.

Position Overview:

Are you an accounting professional or recent graduate who is looking for a more exciting way to use your accounting knowledge and experience? Interested in a position where you will work with hundreds of companies and accountants nationally and internationally representing a wide cross section of companies ranging from small family-owned companies to international companies who are publicly traded? Tired of the typical repetitive routine and deadline driven accounting job? Then you may be the ideal candidate to join Dexter + Chaney's Software Support Team as a Software Support Analyst.

Software Support Analyst, Software Support Team
Dexter + Chaney's Software Support Team ("SST") is a team of CPAs and accounting professionals who provide customer services to Dexter + Chaney customers using Spectrum® Construction Software ("Spectrum"). Our SST is looking for an experienced software support analyst to join our team. Spectrum is a leading enterprise software product used by the construction industry for business and operations management.

Responsibilities Include:

As a Software Support Analyst, you will be responsible for delivering quality customer service to Dexter + Chaney customers using Spectrum. You will be a point of contact for customers in resolving questions and issues faced while using Spectrum, manage day-to--day contact with customers, and work on special projects as assigned.

Qualifications:

• Experienced accounting professional with practical experience and knowledge of accounting practices.
• Proven dedication to quality customer service.
• Superior verbal and written communications skills and able to work effectively with customers, vendors, peers and management.
• Effective problem-solving and time management skills.
• Experience working with other accounting software packages.
• Construction accounting experience is a plus.
• Self-starting individual with strong customer relationship skills and high personal standards of performance
• Team orientated with a positive, collaborative attitude
• US work eligibility is required

Benefits:

• Medical, Dental & Vision Insurance
• Employee Assistance Plan
• Life & Disability (ST & LTD)
• Company Incentive Plan
• 401(k)
• Flexible Spending Accounts
• Paid Holidays
• Paid Vacation & Sick time