** This posting will expire on 10/05/16, and will be filled as quickly as possible **

Reliance Fire Protection, Inc. is a full-service fire protection contractor with complete design, installation, inspection, testing and maintenance capability that has been in business for over 25 years and offers a challenging work environment.

What we offer

• Medical, Dental, and Vision Insurance
• Flex Spending
• Health Savings
• 401(k)
• ESOP
• Paid Time Off
• Employee Assistance Program
• Life and Disability Insurance Options

Job Description:

Provide support to the Department Manager. Daily tasks include answering service calls, dispatching field techs and service orders, billing completed work, and following up with customers. This position requires a highly motivated individual to develop and maintain new and existing customer relationships, as well as monitor the administrative duties of the technicians.

Responsibilities:

• Facilitate high quality communications, both verbal and written between internal and external customers
• Dispatch service/emergency calls, take messages, handle questions, or redirect as appropriate
• Schedule all inspections with the appropriate Fire Marshal
• Assist in generating service schedule look ahead to be verified by the Service Manager
• Communicate with technicians or sales team to build jobs in Astea
• Support Department Manager with monthly billing reconciliation and collections
• Customer follow up on quality of performance
• Verify job site is ready for the service technicians to perform work
• Develop a historical log for projects we have completed and respective deficiencies
• Review technician timecards for payroll weekly
• Complete special projects for the Department Manager as assigned

Qualification/Skills:

• Prior experience in the construction industry is a plus
• Prior experience in an administrative and accounting role
• Excellent skills with Microsoft Office Platforms (Word, Excel, Outlook, etc.)
• Good written, verbal, interpersonal, and communication skills
• Willing to call on new customers
• Strong organizational skills and detail-oriented
• Self-motivated and ability to work with minimum supervision
• Assertive personality with a progressive and positive attitude
• Ability to work as part of a team and prioritize based on what is best for the company
• Minimum of high school degree or equivalent work experience

Pay Range: Pay dependent upon level of experience and education