This is one of the best times to join the growing team at Tragar.  Tragar is celebrating its 60th year in the oil delivery and HVAC industry on Long Island, and our team is excited for the future. Family owned, we offer our employees a unique environment to work in.  Employee growth is a necessary aspect of a successful career at Tragar, and as we aim to deliver an unparalleled service experience we also aim to have an exceptional staff to deliver it.  We appreciate your consideration in completing this application.    

 The Role

We’re looking for exceptional customer service representatives to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand. 
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Requirements

• Proven track record in customer service.
• Call Center experience preferred.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Passionate about our company and loves the brand.
• Bachelor degree or equivalent is a plus.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

Job Details

• Full-Time hourly position
• Must have flexible availability
• Both onsite and offsite paid training is mandatory.

What we are proud to offer you:

• A very competitive benefits package after 90 days of employment. 
• Matched 401K after the first year of employment.
• Paid Sick Days 
• Paid Vacations
• Paid Holidays
• Compensation: $20+ per hour, commensurate with experience.
• Additional Compensation: Goal based opportunities are available for additional income