What industry is experiencing consistent growth and can provide security for a long-term career? The water treatment industry! Everyone uses and consumes water every single day, and people are becoming more and more concerned about their water quality. This is continuing to create a powerful demand for clean, safe water for both consumers and businesses.

We are Aquarius Water Conditioning and Plumbing, a family owned business that has been helping people treat their water and improve their lives for over 28 years. We have 6 locations, Brainerd, MN, Bemidji, MN, Little Canada, MN, Eau Claire, WI, Hayward, WI and Siren, WI. As we continue to grow, we strive to maintain the same high level of service that we did the day our doors opened. This has been achieved by staying true to ourselves, our core values and our main pillars of strength:

• Communication
• Excellent Customer Service
• Integrity
• Innovation

In order to be a great company, we believe that we need to ensure that our employees have every possible tool to achieve both personal and professional growth. Let’s face it – who wants to stay with a company that doesn’t promote growth? We are constantly growing, which is why we are continuing to search for talented individuals to join our Communications team, as a CSR.

We are proud that our employee retention is high and that most of the people that have joined out team over the years are still a part of our team!

What you get when you join our team:

• Fun, family owned company with a focus on core values
• Health/Dental (Employee/family)
• 401K with company match
• Full time, hourly + potential incentive pay
• Paid time off, vacation and holidays

Qualifications:

• High school diploma/GED
• 3+ years communications/customer service experience
• Be able to lift 40 pounds
• Excellent verbal/written communication skills
• Strong listening skills
• Excellent PC skills/strong typing skills
• Ability to work in high-volume/high-pressure, deadline/detail oriented environment
• Consistent in attendance/stable work history

Call Center Customer Service Representative

The employee must enjoy customer service and answering incoming calls.  He or she must have the ability to use various computer programs; Microsoft Word, Excel, Outlook, and the 10-key pad.   The employee must project a professional image through phone interaction.  Must be able to troubleshoot problems and provide answers to our client’s inquiries.  In addition this position requires data entry and administrative duties as requested. 

Responsibilities:

• Responds to incoming calls and other forms of communication that require action to complete a potential service call.
• Maintains personal productivity and quality standards that make positive impressions/results so that the company may continue to provide excellent service to our customers and ensure career growth and job security to all of our staff
• Forecasts client needs and proactively works to address them
• Responds to complex inquiries from clients in order to provide or clarify information on services, procedures and policies
• Researches complex inquiries for quality control concerns and solves problems on individual cases
• Identifies problems and trends and suggests resolutions to higher level personnel
• Monitors work order status and technician availability
• Forwards work order status reports to appropriate personnel
• Provides point of contact for quality control concerns and related issues
• Reports client feedback to management
• Identifies, researches, and resolves customer issues
• Follows-up on customer issues not immediately resolved
• Completes call logs, daily reports and all other department data entry and billing information
• Performs other duties as assigned

Thank you for reviewing our opportunity, we have a video below to give you a little more information. For immediate consideration please click apply above.