• Are you looking for a great Entry-Level career opportunity?
• Are you a great communicator that is also organized and good at paying attention to details?

Join us at Morris-Jenkins, voted #1 Top Workplace in the mid-size category by Charlotte Observer in 2016!  Our company culture is unmatched (we know how to have fun!).  See for yourself by viewing the Morris-Jenkins YouTube Channel.  Help us help our customers feel comfortable in their own homes!

Morris-Jenkins is the market leader for residential HVAC service in Charlotte, NC. We are proud of our past and even more excited about our future. Morris-Jenkins Co. continues a 57 year trend of growth and stability.

JOB DESCRIPTION:

Primarily responsible for the facilitation of all warranty claims. Ensures that all warranty parts are returned and paperwork is accurately documented with all the verifying criteria needed by the distributor.  Follows up with each vendor to ensure Morris-Jenkins receives payment for each claim.

JOB RESPONSIBILITIES:

• Track all warranty purchase orders and ensure those parts are turned in by the technician
• Fill out the proper warranty claim forms for each respective vendor
• Coordinate and ensure all warranty parts are returned to the vendors
• Reviews claims and outstanding credits
• Track and report on specific part failure patterns
• Communicate with Accounts Payable to ensure payment is received on claims in a timely manner
• Commitment to company values
• Knowledgeable with conflict resolution procedure
• All other duties assigned by manager

MINIMUM REQUIREMENTS:

• Excellent interpersonal communication skills to be able to work closely with management and service technicians
• Strong computer skills including data entry and Microsoft Outlook and Excel
• Must work independently, being self-motivated and efficient
• Keen attention to detail and ability to keep organized
• Must be a dependable team player and have reliable attendance
• Able to manage multiple tasks assigned and possess a strong sense of urgency
• Maintain safe work practices
• Ability to fluently speak, read, and write in the English language

PREFERRED REQUIREMENTS:

• High school diploma or GED
• Prior Collections experience
• Some Accounting coursework

Morris-Jenkins is proud to offer:

• Competitive pay
• Advancement opportunity
• Continuous training & professional development
• Generous PTO (Paid Time Off) awarded
• 7 paid holidays
• Medical, dental, vision, life, long & short term disability insurance and a flexible spending account
• 401k Retirement plan