Description

B&D Plumbing, Heating and Air Conditioning is looking for an experienced Customer Service Representative (CSR) and Dispatcher (DSR) to join our growing team of dedicated employees! We are looking for a talented person to wear both of these hats. 

Voted the “Best Plumbing & Heating/Air Company” Award in the area the last 5 years, we’re proud of our long history of providing quality plumbing, heating and cooling services to the residents of St. Michael, MN and surrounding areas. B&D has been a family-owned business since 1982 that cares for our hard working & loyal employees and customers. We have pride in our team and the skilled work we do.

If you are looking for an exciting, fun and challenging work environment, look no further!

Benefits

  • Medical, Dental and Vision Coverage
  • Life Insurance
  • Profit Sharing
  • Paid Training and Competitive Salary
  • Paid Time Off - Depending on Experience

Job Duties

  • The Primary duty of the Customer Service Representative is to keep the schedule full:
    - Take inbound calls
    - Take care of customers’ needs
    - Perform follow up outbound calls, generating revenue & Happy calls

  • The Primary duty of the Dispatcher is to keep the schedule full:
    - Dispatch the Service Techs 
    - Take care of customers' needs
    - Inbound & Outbound calls 
  • General clerical duties
  • Attend CSR/DSR training 
  • Follow-up on maintenance programs
  • Dispatch Techs to daily calls 
  • Prepare on-call bags for weekly rotation
  • Review and verify that all work orders have been entered
  • Must be comfortable on the phone for inbound and outbound phone calls
  • Our customers are our #1 priority
  • Maintain, enhance and build our reputation of being second to none in our community
  • Perform any other duties or tasks as assigned by your Manager or Company Owner

Job Requirements

  • Would like 1-2 years of experience in a customer service / Dispatch role
  • High School Diploma or GED
  • Professional telephone skills & listening skills
  • Professional verbal and written communication skills
  • Must work well under pressure
  • Must have an excellent sense of priorities
  • Strong team player
  • Basic reading, writing, and math skills required
  • Ability to type 50 or more words per minute. Working knowledge Office Word & Excel
  • Committed to and engaged in ongoing growth and development both personally & professionally
Equal Opportunity Employer, including disabled and veterans.