Bioworld Merchandising is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world. We are seeking skilled candidates who are excited to join this amazing team!

We Believe in Great Brands: Our goal is to translate the brand story into product that is as innovative and distinctive as the brand itself.
Creative Culture: Our team brings to our brand partners a unique mix of creative product design paired with merchandising expertise. We believe innovation comes from a diversity of creative ideas.
We are the Market: Our team believes in full immersion to gain insight into retail markets, contemporary culture and consumer reaction.

We are currently seeking an experienced Director of Application Services to join our team of outstanding employees!

 JOB DESCRIPTION

The Director of Application Services primary responsibility is to oversee all business applications and related activities. This individual’s principal goals are to develop and manage application portfolios for each department and to attain all IT service level agreements for the user community within the organization. This includes leading the direction for ERP, PLM and other major business facing applications.

The Director of Application Services role is to supervise and maintain the organization’s repository of software applications through best practices and the appropriate staffing and management of a technical team. This individual will apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems.

The Director of Application Services will plan, coordinate, direct, and design all operational activities of the application department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director of Application Services will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

RESPONSIBILITIES

Strategy & Planning

  • Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
  • Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
  • Cultivate and disseminate knowledge of application-usage best practices.

 Acquisition & Deployment

  • Research and make recommendations on software products and services in support of procurement and development efforts.
  • Evaluate new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
  • Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.
  • Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
  • Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
  • Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
  • Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.
  • Liaise with company’s software suppliers for prompt rectification of any problems or emergencies.

 Operational Management

  • Manage and provide direction for the application team in support of business operations.
  • Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
  • Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.
  • Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.
  • Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.

REQUIREMENTS

Minimum Qualifications:

  • B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering or related field
  • Minimum of five years of experience in a Microsoft heavy technology environment, including 2-3 years of practical professional experience in project management
  • Experience leading at least one full enterprise ERP upgrade
  • Experienced with designing, implementing and maintaining SharePoint environments
  • Fundamental understanding of web-based systems programming and development
  • Proficient with MS Project or similar software and MS Office applications
  • Demonstrated experience in leading cross-functional project teams
  • Ability to adjust and set priorities to meet deadlines
  • Ability to effectively manage staff
  • Strong written and verbal communication skills, including presentation skills
  • Strong persuasion and negotiation skills, including conflict resolution skills
  • Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization
  • Ability to work independently
  • Self-motivated with ability to drive projects
  • Experience estimating project costs

 Preferred or Desired Qualifications:

  • Strong Leadership Skillset
  • Experienced in Leading Microsoft Dynamics based ERP support and implementations
  • Experience with process improvement projects
  • PMP certification
  • SQL experience.
  • Hands on SSRS reporting experience
  • SharePoint development Experience

 Personal Attributes

  • Strong sense of urgency.
  • Able to exercise independent judgement and take action on it.
  • Excellent analytical, mathematical, and creative problem-solving skills.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Logical and efficient, with keen attention to detail.
  • Highly self-motivated and directed.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

WORKING CONDITIONS

  • Occasional evening and weekend work to meet deadlines.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Very dynamic environment.
Equal Opportunity Employer, including disabled and veterans.
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