Comfort System USA - Northwest is the Pacific Northwest Premier Provider of Choice for HVAC, Plumbing, Mechanical, and Automation Systems. Our technical experts design, install and fine-tune these systems for healthcare, university, hotel, office, retail, manufacturing and other facilities.

Our Mission

To provide the best value HVAC, Plumbing, Mechanical and Automation Systems installation and service, principally in the mid-market commercial, industrial, and institutional sectors, while caring for our customers, employees and the environment and realizing superior returns for our stockholders.

Summary

This individual is responsible for directing service projects or a multitude of ongoing service agreements and emergency service work within an assigned territory or market. The Area Service Manager manages all aspects of the projects, from beginning to end, with direct responsibility for project execution while leading a team, or teams, to accomplish specific objectives within a given time frame and with available resources.   

Job Functions and duties (other duties may be assigned)   

• Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including work orders, change requests, etc.
• Accountable for the strategy and performance achievement of the operating plan.
• Identifies and prioritizes projects, and plans jobs in detail.
• Responsible for customer satisfaction and budgeting for assigned projects.
• Reviews and validates contracts and estimates by performing risk analysis and developing risk plans.
• Creates and revises project schedules, including assigning tasks.
• Meets with contractors and owners to discuss the scope of a project, its budget, performance and close-out.
• Functions as the primary interface between the customer, vendors, sub-contractors, and internal expertise within the office and project administration.
• Responsible for identifying possible cost-saving opportunities and/or risk items that will occur on various projects.
• Confirms ability to meet the project performance and financial requirements by obtaining and analyzing customer data, project data and implementation issues prior to accepting the project.
• Responsible for completion of documents and updating of corporate databases.
• Facilitates invoicing and payments by verifying and approving project-related materials.
• Maintains quality standards by supervising project-assigned staff and inspecting job sites.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Manages the assigned project within the time and cost estimates.
• Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
• Obtains acceptance and timely sign-off of the project by the customer.
• Elicits and verifies punch list and warranty items are completed in a timely manner.
• Supports HVAC Field Technicians by providing technical advice and offering guidance.
• Ensures the quality of work by reviewing technicians work.
• Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.

Supervisory Responsibilities

• Directly supervises HVAC Field Technicians in the Service process.
• Responsible for training and developing HVAC Field Technicians.
• Assists in scheduling, organizing and dispatching HVAC Field Technicians.
• Makes recommendations for hiring/terminating staff to the Service Manager
• Conducts performance appraisals in concert with service supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
• Makes recommendations for hiring/terminating staff to the Service Manager.
• Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching and mentoring employees; and resolving problems.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required of a Area Service Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Associate’s degree (A.A.) or equivalent from two-year college or technical school
• Four to 10 years of related experience and/or training
• Or an equivalent combination of education and experience.
• Working knowledge of office equipment and Microsoft Office products.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills 

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses and Registrations 

• Valid Driver’s License with acceptable Driving History
• EPA Certification

Physical Demands 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee frequently is required to sit, stand, walk, talk, hear and use hands to operate computer keyboard and telephone.
• The employee is occasionally required to climb or balance and to stoop, kneel, crouch or crawl.
• The employee must frequently lift up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities include the ability to see well up close and at a distance, the ability to distinguish colors, good peripheral vision and depth perception, and the ability to adjust focus.

Work Environment  

• During visits to job sites, the employee is occasionally exposed to:
• This position works in a typical office environment with occasional visits to job sites, which includes outdoor work and work in mechanical/equipment rooms. The noise level in the work environment is usually moderate, but occasionally loud.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of an Area Service Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Wet and humid conditions
• Moving mechanical parts and vibration
• Fumes or airborne particles, and toxic or caustic chemicals
• Outside weather conditions and risk of electrical shock.
• High, precarious places
• Extreme cold and extreme heat.

Work Availability and Requirements

• Flexibility to work overtime and weekends as required.
• Regular travel requirements with some overnight travel.

Benefits

We offer a competitive salary and benefits package including:

• Company-paid Employee Health Insurance
• Company-paid Short-Term and Long-Term Disability Insurance
• Company and Employee paid Health insurance for dependents
• Company paid Life and Accidental Death Insurance
• Paid Vacation/PTO (personal time off)
• Paid Holidays
• 401(k) Retirement Plan

Find out more about Comfort Systems Northwest at http://www.comfortsystemsusanorthwest.com