We Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.

Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping to connect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.

What You Will Do…                    

Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.

We are looking for customer service representatives to work in our facility in Des Moines, Iowa to provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers). Continually performs and meets performance standards of this position. 

Skills You Need…

Technical Skills

• Minimum typing requirements of 25 wpm
• Simultaneously navigate multiple PC screens and systems

Communication Skills

• Passionate about helping others
• Speak in a pleasant tone, retain composure and gain confidence of the customer
• Proficient ability to read, write and speak the English/Spanish language

Problem Solving Skills

• Identify and anticipate customer needs
• Effectively prioritize work time to ensure productivity standards are achieved
• Comfortable working under pressure

Customer Focus

• Make customers feel valued and appreciated
• Attitude to thrive in a fast paced, challenging, team-oriented culture
• Customer Service background or experience working with people

Commitment

• Mandatory Training Class:
• August 7th - August 25th 9am-5pm

• Set Work schedule after training for $12.00 an hour.

What we offer:

When you accept a new job, you're looking for more than a salary.  At CDS Global, employee benefits are a significant part of your compensation package.  The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees.  Surveys are conducted annually to ensure that our salaries remain competitive in the marketplace.  Employees receive merit increases and may also receive a salary increase when promoted internally.

• Health Insurance
• Employee Savings Plan - 401(k)
• Life Insurance
• PTO
• Wear jeans every day
• Great work/home life balance
• Regular events that bring you and your coworkers together outside the office for fun, informal events 
• Free on-site fitness facility
• Free parking
• Discounts available through CDS Global and Hearst, our parent company

Why Work @ CDS Global…

• Career building experience!
• Top-notch paid training!
• A workplace that’s never boring!
• Opportunity to make people smile every day!
• Rewards and recognition that will ignite your career!
• Amazing coworkers!
• Benefits and PTO
• Take home $12.00 per hour

This is a long-term position. Criminal background checks are conducted on qualified candidates. AA/EOE

 Characteristics of Great CDS Global CSRs 

Hear from CDS Global employees about what it takes to be a great customer service representative and why CDS Global is a great place to work.