The RMA Specialist is responsible for receiving, troubleshooting, resolving and spare parts’ shipping for EZVIZ product returned by customers on RMA cases. The candidate must understand basic hardware functionality, researching details provided by Tech team to analyze the reason for the product being returned by the customer, validating the issues discovered by Tech team, and attempting to correct the issues with the returned hardware

Essential Job Functions

  • To keep track for any defective or stock rotation return from customers in any channel.
  • Troubleshooting returned hardware, and document all details found during the investigative, and the steps taken to rectify the problem and archive the information into the system.
  • Verify, scan and stock incoming RMA shipments received.
  • Picking, packing products for RMA.
  • Check and record RMA inventory in stock on a regular basis.
  • Responsible for the receipt of returned materials.
  • Ensures the proper unloading and staging of spare parts material within designated warehouse areas.
  • Daily review and reconciliation of return material authorization (RMA) forms with physical inventory returns.
  • Monthly disposition (return, disposal, closeout) of RMAs; including physical inventory return for most tile shipment returns.
  • Daily review and follow up of pending or missing RMAs through RMA systems.
  • Daily communication with Tech and Operations teams on the status of pending RMAs through standard reports.
  • Performs additional duties as required and or requested

Skill/Job Requirements

  • Ability to work effectively and quick learning in a collaborative team environment
  • Excellent communication, customer service, and interpersonal skills.
  • Basic Excel Experience
  • UPS/FEDEX small parcel
  • Regularly required to sit, stand, bend, reach and move about the returned product or testing units.
  • Must be willing to Learn New Skills
  • Must be able to work on Multiple Tasks & take on New Task

Qualifications

  • High School diploma or general education degree
  • 1-2 years previous warehouse work experience
  • 1-2 years previous returns or inventory experience preferred

Additional Information

  • This is a full-time position and may require overtime work when needed.
  • This position has no supervisory responsibilities.
  • This position operates in an office environment located in the City of Industry, California.
  • May require long periods of sitting.
  • May require light-lifting up to 25 lbs. occasionally.
  • Prospective employees are subject to pre-employment background check and drug screen.

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Optional Supplemental Medical Plan
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation
  • Paid Sick Days
  • Paid Holidays

 

 

Hikvision USA is an equal opportunity employer. We will consider all qualified applicants for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state or local laws.


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