Damuth Trane (Voted as one of the Best Places to Work in Virginia for 2017) is seeking a Contracting Team Leader for our office in Chesapeake, Virginia.


**Damuth Trane has provided comfort solutions for commercial, industrial, educational, government, and healthcare facilities since 1970. As the local Trane franchise, Damuth Trane represents a full line of HVAC equipment, service, controls and parts. Damuth Trane has been honored as one of the Best Places to Work in Virginia for seven consecutive years; 2011 through 2017. 

Normal Hours: 8:00 a.m. - 5:00 p.m., Monday-Friday

General Info
Job Type: Full-Time
EOE/AA, Drug Free Workplace 

Primary Role:

To provide exceptional customer service to internal and external customers as the Contracting Solutions Team Leader.  Responsible for the administration, implementation, and management of the contracting fulfillment processes in its goal of operational excellence, support of overall strategic objectives, and accountable for overall project quality and financial results. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience

  • Required - Bachelor’s degree or equivalent in Electrical, Industrial, Civil, or Mechanical Engineering, Construction Management or equivalent
  • Required – MBA or equivalent experience
  • Required – 5 years of operational and/or financial leadership experience, preferably within the HVAC / construction industry
  • Required - 8 years related contracting experience (a Minimum of (10) Projects >$250,000 each)
  • Required - Familiarity with the design and operation of Building Automation Systems, HVAC systems, equipment replacement and mechanical/electrical subcontracting
  • Required – Strategic business plan development 

Special Skills

  • Required - Excellent communication skills both written and oral.
  • Required - Teaming Skills and the ability to work with a variety of personalities.
  • Required - Working knowledge Microsoft Office, Microsoft Project
  • Required - Experience in setting-up and maintaining project management software to assist in managing and forecasting critical path completion dates, cashflows and resource allocation 

Certificates, Licenses and Registrations

  • Required - Willingness to become a member of ASHE, ASHRAE, AGC, USGBC, and other pertinent organizations critical to the mission.
  • Required - Valid Driver’s license and good driving record required. 

Special Skills

  • Required - Exceptional customer service skills
  • Required - Strong organizational skills
  • Required - Strong project management skills
  • Required - Strong computer skills a must
  • Required - Ability to effectively present information and respond to questions from customers, project managers, field technicians, and Damuth Senior Leadership Team.
  • Required - Ability to work through and coach project managers through project challenges
  • Required - Willingness to proactively engage and work through challenges with other stakeholders (sales, finance, subcontractors, vendors, finance)
  • Required - Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community.  Ability to write and/or create effective memos, reports, presentations, and documents.  Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Required - Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Required - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Physical Requirements

  • Required - Ability to pass drug screening.
  • Required - Mobility within the office and on jobsite.
  • Required - Ability to lift and carry 25 pounds.
  • Required - Ability to communicate effectively with others both written and orally
  • Required - Frequent travel locally as required to visit jobsites and subcontractors.
  • Required - Willing to travel out of town as needed.
  • Required - Able to prove U.S. Employment eligibility. 

Other Requirements

  • Required – Willingness to work extended hours when required
  • Required - Ability to pass drug screening
  • Required - Ability to pass formal background check
  • Required - Ability to prove U.S. Employment eligibility
  • Required - Willing to travel as required 

Essential Duties & Responsibilities include the following:

*Other duties may be assigned.

  • Ensure that quality standards are maintained, after an order is closed, for contracting process and functions required for execution and customer satisfaction, including new equipment, existing building services, and building automation.
  • Overall contracting responsibility for the following functions within the categories of new equipment, existing building services, and building automation: order validation, order entry, order follow up, customer inquiry, engineering, submittals, service operations, building automation operations, project management, technical support, warranties, claims, and resource allocations.
  • Responsible for achieving mission objectives regarding profit and resource goals.
  • Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs.
  • Management of the fulfillment of a portfolio of projects in three distinct areas: BAS (Building Automation Systems) Retrofit and Replacement and performance contracting (complex contracting solutions that include subcontractors in lighting, water conservation, solar technologies and building envelope).
  • Develop and maintain a stable of subcontractors in electrical and mechanical contracting and engineering, that are a reliable source of fulfillment services, consistent with the Damuth brand
  • Design-Build Project Management experience and expertise (Mechanical or General)
  • Risk Manager for scope of work, completion dates/milestones, quality and financial targets
  • Monitor and assess fulfillment capabilities in engineering, project management and technicians, such they are consistent with the needs of the sales pipeline
  • Continually improve the fulfillment processes that are consistent with design-build contracting
  • Develop or work with team leaders to establish required skill sets, talents, and capabilities.
  • Interact with Sales to ensure smooth hand off of projects from the sales process.
  • Accountable for written documentation of sales and client turnover and close out processes including project turnover from sales, initial client project overview meetings, regular client update meetings on progress, and client project close out meetings.
  • Accountable for consistent written documentation to be saved to individual job files for all sales and client turnover, update, and close out meetings.
  • Manage associate performance for effectiveness and efficiency in relation to customer service and center profitability.
  • Maintain quality standards by supervising and inspecting job sites.
  • Complete Damuth on-line Safety Observation Cards following jobsite visits.
  • Hold all direct reports (and heir direct-reports) accountable for a personal commitment to safety and 100% compliance with Damuth Safety Policies and initiatives.
  • Complete a minimum of twelve (12) Safety Observations Cards per year.
  • Complete all Safety Training by the completion due dates, as assigned by the Damuth Safety Director
  • Ensure all contracting operations associates complete their assigned safety training in the month due, and complete their required number of Safety Observation Cards per year.
  • Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
  • Responsible for internal communications flow relative to the operations process.
  • Responsible for keeping abreast of Trane products, product design, and requirements for installation as well as working knowledge of HVAC principles.
  • Responsible for keeping abreast of external market conditions and internal requirements related to existing building sales, building automation systems and new construction sales.
  • Responsible for compliance with internal contracting processes.
  • Responsible for developing and managing subcontractor relationships.
  • Review project measurements and monitors projects through warranty periods.
  • Flexibility to work outside normal work hours/weekends, as needed.
  • Provide support to sales team, may include visiting customers. 

Customer Service

  • Provide Gold Standard customer service. Be reliable, be responsive, make customers feel valued, be empathetic, and be competent.
  • Return all customer inquiries within 24 hours. Answer customer calls and e-mail quickly, thoroughly and, pleasantly. Communicate with customers in a friendly, professional, and patient manner. 
  • Perform all duties with the goal of building and maintaining long-term customer relationships.
  • Immediately address any customer’s concern. Request the involvement of other Company personnel as required.  Notify Team Leader of any major concerns and the action taken to resolve it.
  • Never say or act as though something is not your job. 

Teamwork

  • Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.
  • Provide backup support for other team members.
  • Continually look for ways to improve our processes and ability to serve our customers effectively.
  • Improve your personal performance on a continual basis. Suggest training programs or other opportunities for improvement to your Team Leader as they apply.
  • Practice Shared Values
    • Treat other with uncompromising truth
    • Lavish trust on your associates
    • Mentor unselfishly
    • Be receptive to new ideas, regardless of their origin
    • Take personal risks for the organization’s sake
    • Give credit where it’s due
    • Do not touch dishonest dollars
    • Put the interest of others before your own 

Safety

  • Use safe work practices in the office and promote safe practices in the field.
  • Complete required safety training on time.
  • Proper PPE equipment must be used at all times within industrial facilities and in construction zones.
  • Notify Team Leader or Safety Director of any unsafe conditions.
  • Comply with all customer safety requirements during jobsite visits. 

Other Responsibilities

  • Must have neat personal appearance
  • Must be courteous and diplomatic
  • Business is to be conducted with the highest level of personal integrity
  • Maintain a positive demeanor – keep a smile on your face and “in your voice”
  • Continue education for professional and personal growth 

Supervisory Responsibilities

Supervises associates in the Contracting Department (BAS and Retrofit).  Is responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and mentoring; addressing complaints and resolving problems. 

  • Conduct performance reviews within Company guidelines. Completed within 30 days of due date.
  • Follow good leadership principles:
    • Set the right example for them by my own actions in all things
    • Be consistent in my temperament so that they know how to “read” me and what to expect from me
    • Be fair, impartial, and consistent in matters relating to work rules, discipline, and rewards
    • Show a sincere, personal interest in them as individuals without becoming overly “familiar”
    • Seek others’ counsel on matters that affect their jobs and be guided, as much as possible, by their judgment
    • Allow them as much individuality as possible in the way their jobs are performed, as long as the quality of the end result is not compromised
    • Make sure they always know in advance what I expect from them in the way of conduct and performance on the job
    • Be appreciative of their efforts and generous in praise of their accomplishments
    • Use every opportunity to teach them how to do their jobs better and how to help themselves advance in skill level and responsibility
    • Show them that I can “do” as well as “manage” by pitching in to work beside them when my help is needed

Leadership

This is a high level / profile position.  As such, it is imperative that good leadership principles be followed.  The Human Resources Team Leader should be able to pledge to members of the team the following: 

  • To set the right example for them by my own actions.
  • To be consistent in my temperament so that they know how to ‘read’ me and what to expect from me.
  • To be fair, impartial and consistent in matters relating to work rules, discipline and rewards.
  • To show a sincere, personal interest in them as individuals
  • To seek their counsel on matters that affect their jobs and to be guided, as much as possible by their judgment.
  • To allow them as much individuality as possible in the way their jobs are performed, as long as the quality of the end result is not compromised.
  • To make sure they always know in advance what I expect from them in the way of conduct and performance on the job.
  • To be appreciative of their efforts and generous in praise of their accomplishments.
  • To use every opportunity to teach them how to do their jobs better and how to help themselves advance in skill level and responsibility.
  • To show them that I can “do” as well as “manage” by pitching in to work beside them when my help is needed. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • This position works in a typical office environment but also includes frequent visits to job sites, industrial plants and other commercial buildings undergoing new construction or renovation.
  • The noise level in the work environment is usually moderate, but can be excessive in industrial facilities or at sites where construction work is in progress.
  • During the job site visits, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; extreme heat; risk of electrical shock; and vibration.
  • Proper PPE equipment must be used at all times while visiting industrial facilities, in construction zones and any job site that has the potential for a safety hazard.
  • Coordinate any special safety PPE requirements with Damuth Safety Director. 

 

How to Apply

Go to the following website and apply online: http://www.damuth.com/careers/

Please note that applications and resumes are accepted online only. If you do not have access to the internet, you may use the online resources at our main office. Please call Human Resources at (757) 558-0200 in advance to schedule an appointment to apply.

Damuth Trane is an at-will employer; employed associates and Damuth Trane are free to end the employment relationship at any time, with or without notice or cause. 

EOE/AA, Drug Free Workplace 

EEO Statement 
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Company Paid)
  • Paid Time Off (Sick and Vacation Time)
  • Short and Long Term Disability (Company Paid)
  • Maternity and Paternity Leave
  • Jury Duty Pay
  • Bereavement Leave
  • 401(k) and Profit Sharing Plan
  • ...and more!
Equal Opportunity Employer, including disabled and veterans.
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