At Findorff, we believe we’re here to do more than construct buildings. We’re here to lead the industry in innovative and sustainable projects and serve our communities along the way.
As part of that innovative spirit, Findorff has a dedicated Business Technology team that focuses on keeping the technology needs of our employees up with the ever-changing technical environment around us. To meet those needs, we are adding a Help Desk Lead to our team. As the Help Desk Lead, you will be responsible for the smooth and efficient conduct of operations surrounding the Business Technology help desk. While focusing on customer service, you will lead and monitor the response effort surrounding incoming issues and requests, proactively plan support for all new and current users, and serve as a second-tier escalation point for other team members assigned to the help desk.
Qualified candidates will have excellent problem solving, analytical, communication and interpersonal skills with a focus on quality and efficiency. Minimum of 5 years’ experience in a technical help desk environment is required. Candidates should have proven expertise with the following hardware and software: help desk ticketing systems, Microsoft Active Directory, laptop and desktop PC’s, Windows operating systems, mobile devices, VOIP phone systems, printers/plotters, and the Microsoft Office Suite. A valid driver’s license is needed for required periodic travel. Responsibilities sometimes require working early mornings, evenings, and weekends.