Strategic Account Manager

ColonialWebb is looking for a driven, customer-focused professional with strong technical HVAC/mechanical knowledge to join our team as Strategic Account Manager. This unique, fast-paced account management role is a key player in providing superior customer service and support to key service and service project customers by focusing on maintenance contracts and design-build value-added projects.

Territory:

• Richmond, VA

What you will do:

• Support sales and operations for Service Project opportunities. Specifically, focus on design-build, more complex opportunities, and opportunities where there is potential for operational and/or energy pay-backs.
• Develop trusting relationships with customers and ensure customers have positive relationships with as many ColonialWebb personnel as possible (make them Raving Fans of ColonialWebb).
• Be the center of competency for chiller and boiler overhauls and upgrades. Make recommendations to the customer for repair vs. replacement.
• Be a resource for the customer and help customers with their energy initiatives. Provide customers with new industry trends, capital budgets, and technology and industry news.
• Lead or assist with asset evaluations and capital budgets for our key/strategic customers.
• Identify customer objectives and how our services may fit their needs.
• Strategize and execute plans to leverage business from existing customers.
• Make recommendations on quoting projects and service. Ensure the highest quality proposal is delivered to the customer.
• Manage contracts with key customers: Analyze and make recommendations on modifying and repositioning agreements on renewal processes.
• Review and become an expert on the scope of work sold to the customer. Review and become an expert in all customer requirements.
• Assure retention of customers you are assigned with the goal being 100%.
• Communicate any major account developments that may negatively impact business relationships or may have a financial impact on ColonialWebb with the team.
• Keep abreast of any customer changes including additional opportunities, changes in procedures, or modifications to contract terms.
• Provide support to the non-technical “hunters” for complex service project opportunities.
• Be involved in industry associated networking groups.

What we are looking for:

Experience, Education, and Certifications:

• Candidates with both technical (HVAC, Plumbing, and Mechanical) knowledge and business development experience are preferred. However, we will consider candidates that possess technical expertise with business development attributes or candidates that possess a bachelors degree (in Mechanical Engineering, Business, or Finance) and possess the ability to develop technical and mechanical expertise.
• Industry related certifications: LEED AP, CEM, or PEM (nice to have, but not required).

Knowledge, Skills, and Abilities

• Strong technical, mechanical knowledge (HVAC, plumbing, and refrigeration).
• Excellent communication, interpersonal, and phone skills.
• Strong customer service, sales and account management skills.
• Passionate about customer service.
• Demonstrated skills, experience and proficiency with Microsoft Office and CRM systems and the ability to interpret computerized cost data and systems.
• Ability to deal diplomatically and communicate effectively with internal and external customers.
• Ability to work within and take the lead (when appropriate) of collaborative teams working toward a customer maintenance solution.
• Ability to handle a dynamic, evolving, and fast-paced workload under deadlines.
• Client management skills; able to manage customer relationships, perceptions and expectations.
• Proficient in planning, scheduling, conducting and coordinating detailed phases of maintenance related activities.
• Possess a valid driver’s license and willing to travel to consult with customers within territory.
• Pass a driving record check, criminal background check, credit check, and drug screen.

Personal and Professional Attributes:

• Focus and orientation for growth.
• Competitive, ambitious, and highly motivated.
• Adaptable, persuasive, passionate, confident and positive.
• Creative, tenacious, quick learning, high energy, and entrepreneurial-focused.
• Initiative; self-motivated (driven), self-starter.
• Strong analysis, problem-solving and critical thinking skills.
• Capable of maintaining a high energy level to handle a dynamic, evolving, and fast-paced workload.
• Professional demeanor and positive attitude.
• Insight; ability to gather and make sense of new information.

What we will offer you:

• Excellent earnings potential including a competitive salary and commission plan.
• Car allowance.
• Opportunities for career growth, training, and development.
• Phone allowance/company phone.
• 401(k) plan with a generous company match.
• Medical, dental, vision, and Rx drug insurance.
• Life and accidental death insurance.
• Short and Long-Term Disability insurance.
• Personal leave, paid holidays, bereavement leave.
• Tuition reimbursement.
• Employee referral incentives.
• Scholarship program for employees’ children.
• Discounts at major cell phone and auto companies.

Who We Are:

ColonialWebb is one of the largest commercial, mechanical, and electrical contractors in the Mid-South, specializing in Construction, Service, Industrial Refrigeration, and Manufacturing. We provide service to customers ranging from small businesses to Fortune 500 companies.

We install, maintain and upgrade mechanical systems for America’s best buildings. We can build, service, or retrofit systems for virtually any type of building – from schools and museums to high-rise office buildings and hospitals – even industrial plants that manufacture everything from potato chips to computer chips. We provide customers with engineering, design, construction, manufacturing, maintenance and repair support in the fields of HVAC, Refrigeration, Plumbing, Process Piping, Building Automation and Controls, Electrical, Green Energy Solutions, and Water Treatment Systems.

How to Apply:

Employment applications are accepted online at www.ColonialWebb.com/careers. EOE M/W/Disability/Vets