Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

The Lab Supervisor serves patients by providing medical laboratory diagnostic and therapeutic information, products, and services. Establishes specimen preparation procedures; implements lab procedures; evaluates laboratory information; reports results according to protocols mandated by Legacy Community Health and the local Public Health Department. The supervisor will serve as the Subject Matter Expert (SME) for all laboratory practices at Legacy Community Health.  The supervisor will be responsible for additional duties outlined below.

Job Requirements

The Lab Supervisor serves patients by providing medical laboratory diagnostic and therapeutic information, products, and services. Establishes specimen preparation procedures; implements lab procedures; evaluates laboratory information; reports results according to protocols mandated by Legacy Community Health and the local Public Health Department. The supervisor will serve as the Subject Matter Expert (SME) for all laboratory practices at Legacy Community Health.  The supervisor will be responsible for additional duties outlined below.

Oversees Legacy Community health Clinic laboratory

Participates in developing and implementing laboratory operations

Completes quarterly evaluations of Legacy laboratories and reviews them with laboratory staff in a timely manner

Develops policies and procedures to ensure compliance, safety, security, quality, and accuracy of results

Ensures laboratory staff follow all policies and procedures

Designs and performs test procedures

Ensures all clinic sites have proper laboratory supplies to operate daily clinical functions

Manages laboratory quality by participating in quality improvement programs, collection and review of data, creation of laboratory quality manuals, and evaluation of control tests

Maintains medical laboratory equipment performance by establishing quality standards; performing routine maintenance and troubleshooting for laboratory instrumentation; ensuring staff compliance

Maintains medical laboratory information by identifying information needs and problems; recommending improvements; establishing priorities; testing; writing user manuals; training employees; maintaining security and confidentiality.

Maintains professional and technical knowledge by attending educational workshops

Supervises training and evaluates lab staff on all lab policies and procedures

Performs regular observation of laboratory staff and assesses work skills and behaviors

Manages CLIAA certificates

Lab Technician

Phone consultation with clients regarding test results & health concerns.

Processing of blood and other specimens, ensuring all specimens are properly labeled and packaged for lab pick up.

Performs phlebotomy and other diagnostic tests as needed. Administers oral, intramuscular, SubQ, and topical medications as ordered.

Ensures proper documentation of patient care.

Assists with programs such as the Hazard Communication and Accident Prevention plans associated with OSHA compliance.

Participates in the Performance Improvement Program.

Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.

Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.

Works within the context of a primary care medical home, applying a team based approach to care while working in partnership with patients/families to promote: timely access to care, understanding of patient care that is culturally sensitive and language appropriate, continuity of care, and the improvement of the whole-person through the teaching of appropriate self-management skills.

Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job–related hazards.
• Attends all required safety education programs.
• Operates assigned equipment and performs all procedures in a safe manner as instructed.
• Maintains work area and equipment in accordance with Legacy and government standards.
• Demonstrates proper body mechanics in all functions.
• Checks on the patient’s environment and equipment to ensure safety. Reports safety concerns promptly to appropriate personnel.

Follows Legacy’s exposure control plans/blood-borne and airborne pathogens.
• Demonstrates knowledge of techniques, procedures and correct use of protective barrier equipment (Universal Precautions).
• Essures a safe environment by instituting appropriate control measures.
• Attends annual education programs.

EDUCATION & TRAINING REQUIREMENTS
• High school diploma or equivalent required
• Registered or Certified as a Medical Assistant, preferred
• CPR/BLS training required
• Bilingual English/Spanish preferred

WORK EXPERIENCE REQUIREMENTS

• Prior experience as medical assistant or similar capacity such as patient care technician or certified nursing assistant, preferred.
• Basic front desk, clerical or support specialist skills/experience helpful.
• Ability to work with clinical staff, work well under pressure, and multitask within a multidisciplinary team.
• Commitment to the concepts of preventive health care program and team approach to health care delivery.
• Phlebotomy skills preferred.
• Experience working with computers.
• Experience working in electronic medical records.
• Experience with Microsoft Office applications.

Benefits

• 9 Holiday + 1 Floating Holiday
• PTO
• 403b Retirement Plan
• Medical / Vision / Dental (if eligible)