HVAC & Plumbing Dispatcher for Twin Cities Home Service Company

Dispatchers are ultimately responsible for informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. In order to do this, a dispatcher must be able to match each available technician to a job based on that technician's skill level and location.

Key Responsibilities:
• Maintain the Service Technicians and Plumbers daily schedules and dispatch the technicians as service calls are completed.
• Provides logistical support to technicians and communicating with both employees and customers.
• Schedule return trips with customers when parts are in. 
• Maintain the on call and meeting schedule for service technicians and plumbers. 
• Maintain customer database with current information. 
• Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule including requested time windows and 
• Must be able to make judgment calls regarding the best plan of action for a particular job. They must also oversee its implementation from beginning to end.

Key Competencies:
• Honesty and integrity
• Excellent customer service skills
• Ability to communicate empathy
• Critical Thinking and Problem solving
• Detail oriented
• Adept learner
• Able to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
• Knowledge of Service Titan a plus
• Excellent written and verbal communication skills 

Physical Requirements:
• Must be able to sit for long periods of time
• Must be able to work varying shifts including days, nights, and possible weekends (primary hours are Monday thru Friday 9:30-6pm and could vary up until 9pm)
Equal Opportunity Employer, including disabled and veterans.
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