Job Description

Outbound Calling Specialist / CSR position to our existing large customer base.

Do you have a great attitude, understand sales and love helping people? You may qualify to join our customer service all-star team!

We are the leading home services provider, serving Northern Colorado for over 57 years...Our continued growth has created an opening for a full-time Inside Sales/CSR, with 2+ year's related experience, at our facility in Fort Collins

There is no cold calling...You will be making (warm) calls to our extensive customer database, taking incoming calls, booking appointments and following up to ensure customer satisfaction. We provide regular training, to ensure success for you and for our company.

Our Ft. Collins based home services company has an immediate opportunity for an experienced inside sales pro, to make outbound calls to our established customers, inform them of current special offers and book appointments.  

Callers should have experience booking appointments for home services or similar, and must be personable, articulate, totally fluent in English and clearly understandable

If this sounds like you, we'd like you to do 2 things.

STEP 1 - Call this number, 970-566-1687 and record your version of the script below. Feel free to inject your creativity, but sound like your speaking with a customer. Put your best voice and personality forward. Remember, you're the voice of our company.

"Thank you for calling Allen Service, this is _____, how can I help you?"

"I'm so sorry to hear that your drains are clogged. I know how big a headache that can be."

"The good news is, we do this all the time and one of our drain experts is in your area, ready to take good care of you." (Say something great about our plumbers to build value. . .)

"The cost to get one of our professional plumbers to your home today is only $69.00 and we have an appointment available this afternoon. Does that work for you?"

"Great, our Service Professional will be at your house this afternoon before 5. What's the best number to reach you at when he's on the way?" "I'd really like to thank you for calling us today, and I hope we can earn your business."

END SCRIPT

STEP 2 - Applicant -- Leave your Name and Phone Number on the recording and then respond to this ad with your resume. Applicants without resumes will not be considered.

WE OFFER:

- Pleasant environment and solid leadership.

- Growth opportunities

- Amazing company culture

- Family oriented feel with good camaraderie

PAY AND BENEFITS
- Medical insurance
- 401K Plan
- Vacation pay
- Hourly Position
- Incentives

Qualified applicants will possess the following skills

• 2 years working with customers in a retail store and/or inside sales environment
• Great verbal and written communication skills
• Understand the needs and expectations of the customers and provide relevant solutions
• They handle the traffic of customers and ensure proper attention to every customer
• Analyze the choices and financial capacities of every customer and suggest suitable products
• They offer different alternatives to customers in their preferred choice of product
• Responsible to close sales deals and achieve customer satisfaction
• Establish friendly relations with customers and maintain ongoing relations with the customers
• They manage a database of current and potential customers and contact them regularly
• They note down the suggestions and complaints made by the customers and report them to the Customer Service Manager.
• Research the market for new competitive products introduced and the marketing strategies adopted by competitors

No Cold Calls !!! - Upgrades to our existing client base

We offer huge growth potential, and career paths for our top performers..... if you have the qualities listed above and have a team attitude we want YOU, to join our team.

General Info
Job Type: Full-Time
Minimum Years of Experience Required: 2 Years
Minimum Years of Education Required: High School/GED
Specialty: Residential home services
Must be Authorized to Work in the US

Company Info
 

Since 1962, Allen Service has lived up to its motto, “The name you know and trust.” Its second generation brothers, Jeff and Mike Allen, carry on that Fort Collins tradition, overseeing the high quality and service standards of their residential plumbing, heating and cooling operation.

Allen Service is a residential  service company; however it’s also deeply rooted in Fort Collin’s construction growth. Allen has served as a contractor for numerous home and commercial developments, literally contributing to Fort Collins’ foundations.

We are consistently rated A+ by the BBB...Our success is a reflection of the team we employ. We encourage our team to be the best that our industry and community has to offer. This is achieved through providing our staff with the tools, training, and mentoring that they need to be successful. We are a team, not just a company. We believe that in order to create an environment of teamwork that accountability must be at the forefront of our plan. This has been achieved by following 3 Simple Rules:

Be on time…

Be willing to learn new things…

Do the best that you can…

Fort Collins is a very desirable place to live and work as it continually ranks in the top 10 places to live in the United States by several top publications.  

Benefits
    Medical Insurance
    Dental Insurance
    Life Insurance
    Retirement Benefit
    Disability Insurance

• Weekly training and coaching support.
• Winning team atmosphere
• Training Provided
• PTO

Thank you for your interest in our opportunity. For immediate consideration please click the APPLY NOW button below.