At InnovaSystems, extraordinary solutions are born through innovative software.
A leading provider of information technology and enterprise-level solutions to the Department of Defense, federal, state and local government agencies, InnovaSystems delivers a vital service to support our nation’s National Security Strategy. We engage organizational effectiveness and readiness resulting in reduced costs, increased effectiveness and accessibility.
As a member of the InnovaSystems team, you will be empowered to do the best work of your career with challenging assignments that solve real-world problems and a steady focus on comprehensive leadership training and career growth.
Job Role
*Secret Clearance Required*
2nd shift position (2:00 - 10:00 PM hours)
As an aspiring IT professional, you're looking for an opportunity that allows you to learn the newest technologies, advance your technical expertise, and be part of a highly skilled team. You also want an employer that values and invests in its people.
InnovaSystems has an immediate opening for a Technical Customer Success Representative. As a Technical CS Specialist, you'll connect with our clients and make a difference in their day, providing technical support, troubleshooting, escalate and manage expectations, and resolving their simple technical issues. This is an outstanding opportunity to join a team of highly qualified peers and play an integral role in a thriving company that will challenge you to grow both your technical and business skills.
Our CS Representatives are responsible for troubleshooting and resolution of web application issues. Typical daily tasks:
- Answering phones/emails related to account activation's/password resets
- Documenting and tracking system issues through shared tool
- Perform root-cause analysis and resolution
- Update documentation and standard operating procedures to reflect changes to the application/workflow.
In return, InnovaSystems will invest in you. We offer training, direct mentorship, and support for growth into a more technical or managerial position from day 1. We have a robust set of in-house tools to help you build, flesh out, and execute progress on the goals that matter. Previous CS help desk members are now among our team leads in quality assurance, documentation, and release operations.
Required:
- Degree in appropriate computer science or information systems field or equivalent experience listed below
- Minimum of 3 years of directly related experience in help desk or network support; knowledge of the principles, methods, and techniques used in software and network troubleshooting, and support.
Desired Experience:
- Prior military experience desired.
- 1+ year direct usage of Defense Readiness Reporting System (DRRS) or DRRS Family of Systems (FoS) desired
- Experience working with relational databases and query writing desired
Benefits & Culture
When you join our team, we are committed to enhancing your skills through training and certification programs, as needed, to facilitate your role on the team. Opportunities for advancement and variety are offered through the various projects we create and build for our customers and careers can take on a leadership path or progressive technical track through career and succession planning. At InnovaSystems, we embrace a philosophy of continuous performance management, including relationship building, feedback and recognition and we provide the leadership training and software tools to support these concepts.
Our comprehensive employee benefits offerings include:
- Flexible schedule
- Technical and Leadership Training
- 10 Paid Holidays
- 3 weeks (120 hours) of paid leave annually - hours increase after 3 years of service
- 401k Plan w/ company match
- Comprehensive benefit package to include health, dental, vision and supplemental insurance plans
- Onsite Gym/Workout Facilities (depending on location)
- Social Events
InnovaSystems is a proud supporter of community organizations including; Challenged Athletes Foundation (CAF), Support the Enlisted Program (STEP), Salvation Army, Wes’ Wish Toy Drive
