The Operations Manager of Transaction Services provides vision, leadership and direction to support and develop the contact center’s Fraud & Security Mitigation, Chargeback & Dispute Resolution, and Customer Correspondence Intake teams, and represents the department and the organization in interactions with clients. The Operations Manager of Transaction services is also responsible for development of a supervisory team to manage, develop, and retain staff. This is an exempt position. The core hours of the position are Monday-Friday from 8am-5pm with additional hours as needed.

Experience Required: 

Minimum five years management experience in contact center environment;
Minimum two years experience in bankcard/credit fraud and security risk mitigation;
Experience managing supervisory staff is preferred;
Knowledge of Visa/Master card and Fair Debt Collection Practices Act rules and regulations is preferred.

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Why choose TCI

At Total Card we are excited about our continual growth and the opportunity for you to prosper with us! We offer a relaxed and casual work environment with management committed to the success of our employees. We promote from within, offering lateral and upward movement throughout the call center. With flexible work schedules, competitive compensation and amazing growth opportunities we invite you to bring your skills and expertise to our team. We believe that people will always be at the heart of our success. That is why we truly value our employees and work to inspire them. You can find out more about Total Card, Inc. by visiting the company's website at www.totalcardinc.com or you can go to https://tcisolutions.com/about-tci/careers/ to find out why Total Card, Inc. is a great place to work.

 Among TCI’s outstanding benefits are:

  • Medical, dental, vision, life insurance, disability insurance and accident insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Flexible spending accounts
  • Tuition reimbursement
  • Employee discounts
  • Casual dress and more!

 

If you have questions while completing the application please contact:
Human Resources at 605-977-5800 or hr@totalcardinc.com.
Our office hours are Monday through Friday 8:00am to 5:00pm.
Accommodations for Applicants with Disabilities
Total Card, Inc is an Equal Employment Opportunity and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, you may email us at hr@totalcardinc.com.  Please use "Accommodation Request" as the subject line of your e-mail or call us at 605-977-5800. 

Equal Opportunity Employer, including disabled and veterans.

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