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Headquartered in Louisville, Kentucky, JAVS has been the global leader in digital recording solutions. Our products are integrated in over 10,000 courtrooms throughout the United States and eleven countries spread over four continents. Family-owned for over 35 years, we believe that our commitment to "Employees First" is the right way to do business. We encourage exemplary work through quality benefits and reasonable wages based on skill, training, experience, and merit.

 Field Service Technician - Seattle/Olympia WA - USA

POSITION SUMMARY:

The Field Services Technician provides preventative maintenance and repair services to all clients, perform installations of JAVS equipment and related products, and provide technical support or training to customers over the phone, internet, or in person. Excellent customer service oriented and oral and written communication skills are required. An understanding of the court recording procedure, JAVS equipment and software, operating systems, and/or networking is necessary. Field Technicians are based in regional locations throughout the US. Target location for this position is the South Central/Western, KY region. 

RESPONSIBILITIES and DUTIES include but are not limited to:

• Perform preventative maintenance on all equipment under contract on a tri-annual or annual basis according to contract details and critically review the quality of recordings and test complete operation of the system for all maintenance and repairs.
• Perform emergency repair or maintenance on all non-functioning equipment and non-critical failures under contract according to contract response time details.
• Provide maintenance, repair and equipment reporting on a continual basis.
• Maintain a helpful and friendly working relationship with clients.
• Plan and schedule maintenance and repair visits with clients according to SLA timeframes.
• Perform on-site troubleshooting of reported issue by reviewing recordings and evaluating systems with test equipment.
• Replace, install loaner or repair faulty equipment according to contract agreement.
• Participate in weekly region status update conference call.
• Provide technical phone support to all clients.
• Collaborate with helpdesk, other technicians or regional service manager to resolve difficult repairs.
• Provide system operation training for hardware or software to clients upon completion of an upgrade or as necessary.
• Analyze system operation and make adjustments to improve system performance and stability.
• Complete documentation on system setup, changes or special features. (AAERT set up).
• Maintain a reasonable inventory of loaner equipment and parts on fleet vehicle.
• Assist and train new employees and provide informational assistance on an ongoing basis.
• Perform or assist in system installations or upgrades on an assigned basis.
• Maintain an accurate route schedule, contact and system information spreadsheet and advise the Region Manager of updates.
• Perform site visits at client locations to gather key information for accurate quote generation.
• Provide a monthly report on all expenses. (Cash and credit).
• Frequently check e-mail and voicemail, responding in a timely manner.
• Keep fleet vehicle organized, clean and maintained on schedule.
• Participate in an annual training conference with region team.
• Perform any other duties as assigned.

Standards of Performance:

• Ability to professionally and efficiently correspond with leadership as well as external and internal customers via phone, email, and service orders.
• Ability to quickly learn about new products and services.
• Excellent attention to detail.
• Ability to represent JAVS in a personable, professional and courteous manner to all customers.
• Interpersonal relationships which encourage openness, honesty and trust, both internally and outside of the Company.
• Ability to self-manage multiple projects and deadlines in an accurate and timely fashion.
• Maintenance of Company information in a confidential manner.
• Dedication to maintaining consistent corporate style guidelines.
• Pursue constant improvement of customer, service and professional skills.
• Professional, well-groomed appearance and attire advised.
• Good driving record with a valid driver’s license.
• Clean criminal background.

 QUALIFICATIONS and EDUCATION REQUIREMENTS:

• Associates Degree in Electronics Communications preferred
• A+ certification
• Net + certification preferred
• 1-3 years’ experience in audio, video, computer and network systems maintenance, repair and support
• Proficient in Microsoft Office applications—especially Outlook (mail, calendar, and tasks), Word, Excel, Visio and Power Point.
• Proficient using Adobe PDF active forms with signature capture.

Justice AV Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.