Category: GIS
Title: GIS User Outreach and Support (06-07)
Location(s): Annapolis Junction, Maryland
Required Security Clearance: Active TS/SCI with appropriate agency Polygraph
Join Freedom – we’re a team of IT professionals dedicated to our passion for tech and loving where we work. As a member of our team, how you want to spend your time and which projects you’d like to work on is important to us – which is part of the reason we’ve been selected as a Top Workplace for multiple years in a row. You’ll be part of our friendly, flexible office environment, hands-off management, a variety of social events, and endless growth opportunities. Tell us what you need to do your best work, and we work the magic to make it happen.
We believe in striking that perfect balance between work and play, where you can pursue your creativity and excel in your career, and still have time for all your personal activities. At Freedom, there is no shortage of growth opportunities and a successful career path for a bright, well-rounded professional like you. We have something for everyone – check out our most recent available position below!
What You'll Do
Join an established outreach team that supports users and developers of geospatial software and services. Members of the outreach team should be comfortable engaging with users and troubleshooting their problems, creating instructional guides, creating training materials, understanding and documenting critical user workflows, and giving presentations in a variety of formats.
- Troubleshoot and provide initial support for a variety of software issues
- Answer help questions via a ticketing queue (currently using JIRA Service Desk), phone, email and instant messenger
- Identify and document bugs and issues
- Maintain a knowledge base of common ticket responses
- Gather and document user requirements
- Create and maintain training courses for various software products
- Teach new users and brief existing users about various software products and new features via in-person presentations and video teleconferences as well as individualized walkthroughs
- Gather feedback and communicate user requests and concerns
- Serve as product specialists for geospatial commercial software and in house developed services and products.
- Stay abreast with latest developments in GIS and associated technologies
Qualifications and Technical Knowledge
- Experience in working with geospatial software, Esri products preferred
- Thorough understanding of geospatial techniques, analysis, and data structure
- Experience working in customer service or user support for a software product, preferably in a classified environment
- Experience using JIRA and Confluence
- Ability to create and maintain a knowledge base and troubleshooting articles
What’s in It for You?
- Flexible work environment
- A team mentality – work with friendly, like-minded professionals
- Work with innovative, cutting edge technologies
- Enjoy extremely competitive compensation and benefits
- A work-life balance you can count on
- Opportunities to grow and advance your career on our dime
The Benefits You Get with Freedom
- Amazing benefits including matching 401k, profit sharing, fully paid medical, and more
- Generous paid time off – including paid site closure days
- Competitive salary offerings
- Generous paid training and tuition reimbursement
- Referral bonuses
- Fully paid life and disability
- Annual logo wear allowance
- Company sponsored events (game nights, holiday party, summer party, happy hours)
Interested in learning more about Freedom and our culture? Contact us today! We’re constantly hosting hiring events in our office and elsewhere, to help you get a sense of what life is like at Freedom before joining the team.
Required Security Clearance: Active TS/SCI with an appropriate agency Polygraph is required
U.S. Citizenship is required
As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, age, marital status, disability or veteran status
Applicant Federal & E-Verify Postings
VEVRAA Federal Contractor
