Company: Medela LLC

Role: Key Account Manager – Acute Care

Location: Connecticut / Western Massachusetts

Are you seeking a new career opportunity with an internationally recognized organization where your skills and experience can be put to use to make a difference? Where you can contribute to projects that impact lives across the continuum of care? Where you work with a team of passionate individuals towards the same goal? If you're reading this and saying "yes" ...we want to hear from you.

Founded in 1961 by Olle Larsson in Zug, Switzerland, Medela continues to grow under the ownership of the Larsson family. Medela exists to advance human health and wellbeing through knowledge-based 
and innovative human milk and medical vacuum solutions. In Medela we have two business segments, Human Milk and Healthcare. The common denominator for the two segments is the medical vacuum.  We have developed and progressed our core competencies over the past 50 years and turned them into high quality and innovative products, in both segments.

About Medela Breastfeeding U.S.

For more than 50 years, Medela, supports moms every step of the way – through their pregnancy, in the hospital and at home so they can give the best to their baby, every day. As the #1 breast pump brand*, Medela is committed to improving mom’s breast milk feeding experience and her ability to successfully provide breast milk to her baby for as long as she chooses.  Every year, more than one million mothers in the U.S. rely on Medela's technology. For more than 30 years, Medela has focused on providing the best in research-based breast milk feeding products and clinical education to support moms' breast milk feeding journey.

About Medela Healthcare U.S.

As a global manufacturer of medical vacuum solutions, Medela Healthcare is driven by a passion to understand and resolve challenges facing the healthcare industry. This enables us to improve the lives of patients, doctors, and hospital staff through constant innovation. Medela Healthcare solutions include innovations in Negative Pressure Wound Therapy (NPWT), CardioThoracic Drainage, Surgical Suction, and Airway Suction.

Medela's US-based manufacturing and development facility is headquartered in McHenry, Illinois with an additional facility in Elgin, Illinois.

www.medela.com

What We Offer:

• Excellent salary and bonus potential
• Comprehensive benefit plan, which is affordable to our employees
• 401K and pension plan
• Generous PTO package, including paid holidays
• Opportunities to learn, grow, and advance within the company

Role Requirements:

• Bachelor's degree (B.S./B. A.) from four-year college or university; minimum five years related experience and/or training, or equivalent combination of education and experience. Surgical sales experience is required.
• Excellent verbal and written communication skills
• Ability to manage multiple conflicting priorities
• Experience working in an environment with global objectives preferred

Job Details:

Responsible for selling Negative Wound Therapy Vacuum Systems product line to a variety of clinical and medical customers across numerous call points with primary being in (Hospitals) Acute Care Centers, establishing relationships with physicians and working with national thought leaders in this therapeutic area, collaborating with Post-Acute Key Account Manager at the discharge planner, and liaising with partners in market including DME’s (Durable Medical Equipment), distributors and independent sales representatives.

• Selling:
  • Utilize professional selling skills to solicit sales of company products
  • Seek new customers, either known target accounts or new business found by prospecting
  • Support and grow existing account base
  • Strive on a continuing basis to achieve, maintain, and expand contacts within customer organizations
  • Make contacts at all levels and with all groups, which might influence current and future buying decisions
• Learning:
  • Maintain the highest degree of product knowledge through continuing study, including characteristics, quality, engineering, competitive advantages, customer applications, features, benefits and proof sources
  • Expand skills in selling, adapting to selling situations, negotiating complex deals, and broadening team dynamics
• Planning:
  • Follow sound time and territory management techniques
  • Quarterly, define customers to be visited and maintain call frequency standards
  • Plan account, travel and call strategies
  • Preplan sales calls; review background information, set call objectives and define selling strategies
  • Submit regular objectives, action plans and sales projections
  • Utilize CRM/Salesforce tools, maintain integrity of information
• Servicing and follow-up:
  • Provide field sales service and training to all accounts in assigned territory
  • Service includes solving problems, assisting customers and ensuring their satisfaction with our products, including technical advice on the use of products, delivery considerations, quality control, invoicing, etc.
  • Provide these services personally where feasible or initiate and coordinate action through appropriate company support personnel
  • Follow up to make sure customer requests/problems are satisfactorily resolved
  • Promptly report any product or service complaint through quality system
• Communications and reporting:
  • Submit required reports promptly and legibly
  • Complete and submit expense reports monthly
  • Communicate with Manager or Sales Director as needed
  • Develop customer communications such as presentations, bids, quotes, as necessary and approved by corporate
• Field surveillance:
  • Serve as the eyes and ears of the company within assigned territory by observing, appraising and reporting on competitive activities, price developments, customer plans, product trends, new product potentials, market trends and related matters
  • Provide relevant information in CRM/Salesforce when applicable
• Compliance:
  • Employee must meet vendor compliance demands of accounts within given territory. This includes but not limited to: RepTrax, VendorMate, Status Blue, VCS, etc.
• Complies with all federal, state, and local laws and regulations
• Follows all Company rules and regulations, including health and safety rules
• Successfully interacts with employees at all levels
• Regular, reliable performance of all job duties
• Travel as may be required to meet business and customer expectations
• Performs all other duties as assigned or as may be required from time to time.

We Make It Easy: You can apply in less than two minutes. No passwords or accounts to register or sign up!

Our organization participates in e-Verify.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state or local law or ordinance.