Strategic Analysis, Inc, (SA) is looking for highly motivated, talented individuals to join our team. At SA we recognize that success is a direct result of an engaged and results-driven team fostered by a collaborative and supportive environment. We value our team and encourage professional growth and career development through training, education, and leadership.

If you want to be a member of our dynamic team and are interested in a new career opportunity please review our Current Openings and apply today! If you are a new applicant select from our Current Openings to apply. If you are a returning applicant, please log in and apply to the position(s) of interest.

SA is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.  SA participates in E-Verify.

If you are an individual with a disability and unable to use our online tools to search and or apply for jobs, please send an email to HR@sainc.com or call 703-527-5410.  This accommodation is only for those requiring assistance related to a disability.  

SA is seeking a versatile, skilled IT Specialist  person to join our exceptional team. Qualified candidates will meet the requirements detailed below necessary to provide technical IT support to our main office in Arlington, VA.

Job Description

• Deliver high quality customer service and provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, and resolution) for internal and external customers of computer software and hardware
• Intermediate level knowledge of Active Directory and Group Policy
• Basic understanding and working knowledge of networks (includes expertise in but not limited to LAN, MAN, WAN, Wireless and Security) with hands on experience preferred
• Basic firewall fundamental knowledge - SSL VPN creation, user accounts, etc.
• Familiarity with creating and deploying system images
• Install, diagnose, and perform minor repairs to computer, software, and peripheral equipment (local and network printers, scanners and imaging equipment)
• Ability to diagnose and troubleshoot audio visual equipment for large scale conferences held in the ECC (onsite conference facility)
• Develop working knowledge and provide customer assistance with all commercial off the shelf (COTS) and proprietary applications running on corporate servers and workstations
• Assist with designing, documenting and maintaining the processes, policies and procedures necessary to support the optimal delivery of information systems services
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Help maintain training materials and procedures, and/or train users in the proper use of hardware and software
• Strong technical, analytical and interpersonal skills preferred
• Strong organization skills and ability to multi-task
• Ability to work independently and communicate within a team environment

Additional responsibilities:

• Coordinate and monitor vendor repairs and support for information systems and communications equipment
• Responsibilities may require working evenings and weekends, occasionally with limited advance notice

Job Requirements

• Tier 1 and Tier 2 help desk support
• MS Office and corporate application support
• MS Windows 7 and Windows 10 operating system support
• Years of experience: 4+ (directly related to IT support)
• Education: High School or B.S. in Information Technology or related field or equivalent work experience
• Ability to lift 25+ lbs (typical computer equipment)
• CompTIA A+Certification
• Active DoD Secret or Top Secret clearance
• Relevant certifications: CompTIA Sec+, Net+, Microsoft Certified Professional

Benefits

• Medical & Prescription Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account Program
• Health Savings Account
• 401K
• Long & Short Term Disability
• Life Insurance
• Gold's Gym Corporate Membership
• Sick Leave
• Annual Leave
• Paid Holidays
• Tuition Reimbursement