Job Description:

Help Desk

Duration: 3 Months (Contract Position, Benefits Not Provided)

Hourly Rate: $24 W2; $28 CTC/1099

Provides support when either customers or colleagues run into technical issues. Identifies, troubleshoots, researches and resolves technical problems. Field calls or emails from end users who are having trouble with some aspect of an IT system. Listens to a description of the problem and accesses information about the specific system or application the user is trying to operate, to resolve the problem. Make suggestions, attempt different means of fixing the issue until it is resolved. In the unlikely event that the problem persists refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

It is essential for help desk technicians to have a friendly phone disposition, along with advanced technology skills. Requires a two-year college degree in a relevant discipline such as computer science or information systems management. A+ or MCSE preferred

Required Skills:

  • Phone based technical support (4 Years)
  • Problem documentation and communication (2 Years)
  • Respond to customer requests (verbally and in writing) (5 Years)
  • Ability to communicate effectively with both executive leadership, peers, and application users (5 Years)
  • Ability to evaluate customer needs effectively and evidence of using good judgment. (3 Years)
  • Ability to log, organize and prioritize work (3 Years)
  • Ability to perform Help Desk services (5 Years)
  • Customer Service (5 Years)
  • Valid State of Wisconsin Drivers License
  • An ability to be adaptive and thrive in a fast-paced, changing environment
  • Active Directory Tools (3 Years)
  • Desktop Management (LANDesk, SCCM, etc.) (3 Years)
  • Experience troubleshooting technology support issues (3 Years)
  • Remote desktop support tools (RDP, SCCM, etc.) (3 Years)
  • Troubleshooting all hardware (3 Years)
  • MS Windows 10 (3 Years)
  • MS Windows 7 (5 Years)

Preferred Skills:

  • Ability to handle multiple tasks, set priorities, schedule and meet deadlines. 
  • Experience supporting a large customer base (2000+ employees) working in multiple locations 
  • A+ CompTIA certification or equivalent
  • Experience with ITIL V3 framework and process 
  • Dell Computers 
  • Installation and Maintenance of PCs 
  • Knowledge of PowerShell
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone:
Email:

Equal Opportunity Employer, including disabled and veterans.

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