Portland Mechanical Contractors is searching for a new Team Member!
~ Service Maintenance Account Manager~

Learn more about services, projects & people at https://pmc-g.com/

We are looking for an experienced Account Manager to join our team. Our customers appreciate having a highly responsive, skilled, and professional contractor that they can entrust with projects; and we at Portland Mechanical Contractors (PMC Group) take that trust very seriously. 

The role of the Account Manager forms partnerships with our customers and anticipates their needs. S/he is expected to be professional, driven, and have a successful sales track record. The Account Manager is responsible for owner direct negotiated sales, estimates and project manager on a variety of HVAC, plumbing and piping systems. The Account Manager is accountable for maintaining regular contact with customers, building owners and co-workers to meet our customers’ expectations.  This position reports to the Director of Business Development and is FLSA Exempt.

Key Performance Indicators:

• Generate maximum revenue annually while maintaining profitability
• Maintain or exceed Booked Margin per Company standards
• Target, establish & maintain 24 new long-term customer relationships annually
• Join and actively participate in industry associations that drive revenue and builds loyal customers

 What You Will Be Doing:

• Meet and exceed sales goals and profit margins
• Identify, sell, and negotiate maintenance agreements
• Manage strategies for customer accounts by learning about their organization, key decision makers, influencers and the decision-making process
• Cold call and make minimum appointments as outlined by supervisor
• Prepare and present effective sales proposals to new and existing customers that develop profitable results
• Perform sales administrative duties to include effective cost and risk management, quality assurance and timely execution
• Develop new customers through networking and seeking referrals from current customers
• Identify and effectively participate in industry networking opportunities that drive sales and customer retention
• Document and follow up on leads and referrals using Customer Relations Management (CRM) database per standard procedures
• Promote and facilitate teamwork mentality
• Follow and document annual action plan, including but not limited to: calls, follow up appointments and proposals
• Public relations: resolve complaints and problems; provide information and advice
• Act in "responsible charge" role with customers and coworkers
• Confer with internal team and customers as needed
• Help direct and answer questions field personnel and/or other coworkers on projects
• Review and evaluate contract compliance
• Attend meetings and submit reports (expense reports, sales reports, working agreements) in a timely manner
• Perform additional tasks as assigned

 What You Need To Be Part Of Our All-Star Team:

• A practical understanding of mechanical systems, services industry, and customer service
• Proven ability to capture new business
• Desire to service our customers and form partnerships
• Excellent verbal, written, listening, persuasion and interpersonal skills
• The ability to handle multiple projects at the same time
• Ability to interact with customers, field operations, management, and office personnel that fosters constructive and effective relationships
• Ability to work independently with minimum supervision and in a team atmosphere
• Proficiency in Microsoft Word, Excel and PowerPoint
• History of good employment attendance
• Valid license and clean driving record required

 Education/Experience:

• A degree in Marketing, Mechanical Engineering, Construction Management, Business or other Technical degree is preferred
• Minimum three years’ sales experience with mechanical industry is a plus

 Our Ideal Person Will Have All These In Addition To Everything Listed Above:

• COLLABORATION: relationship-building and negotiating skills are a must
• LEADERSHIP: possess proven leadership skills, including interpersonal communication, goal setting, facilitation, team management and motivation
• LIKEABILITY: Effectively work towards common goals with others in an authentic, approachable and open-minded manner that supports the long-term success
• FINANCIAL ACUMEN: solid understanding of what drives company’s profits and expenses and how key sales financial metrics are used
• INNOVATION: a creative partner with key decision makers / influencers to evaluate their needs and propose the best solutions
• DYNAMIC: motivated by a dynamic environment with changing priorities and demands and exhibits self-confidence, creativity, and accountability
• BUSINESS INSIGHT: The ability to gather information and suggest new ideas or solutions resulting in competitive advantage
• WORK MANAGEMENT: possesses the ability to work in a high paced environment with the ability to prioritize tasks
• STRONG APTITUDE: for learning and developing new systems and programs
• GOING THE EXTRA MILE: doing whatever it takes to reach the goals

 Physical Requirements:

• Constant computer, tablet and cellular phone use
• While performing the duties of this Job, the employee is regularly required to talk or hear
• Specific vision abilities required by this job include Close vision and Distance vision
• Frequently required to stand; walk; sit and use hands to finger, handle, or feel
• Occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl, especially when conducting job site walks
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Ability to drive an automobile and have a valid driver’s license

 Benefits:

• Competitive compensation structure, DOE
• Medical, vision & dental the first of the month following date of hire
• Short-Term & Long-Term disability, employer paid
• 401K & profit-sharing program
• PTO program & 7 paid holidays
• Educational Assistance Program