Since its founding in 1987, VASCOR (Value Added Service Corp.) has logged millions of miles and handled millions of vehicles for a growing roster of global and regional clients. As one of the nation's most respected Third-Party Logistics (3PL) providers, we provide superior full-spectrum supply chain logistics to manufacturers, Class I railroads and other key players in the automotive industry.

A privately held join venture between APL Logistics and Fujitrans Corporation, VASCOR is infused with expertise that comes from our connection to our owners' global supply chain solutions in more than 50 countries across six continents, and includes overseas subsidiaries and partners. Our experience extends well beyond the automotive sector across multiple industries.

Position Summary

This position is the key interface between VASCOR and assigned key customers. This position is responsible for overseeing the operations and managing the customer relationship (in conjunction with Sales, BI/IT, and Accounting). The primary goals are exceeding customer expectations, continuous growth of the VASCOR/Customer relationship, continuous improvement of operations, business growth, and ensuring budgetary objectives are met.

Position responsibilities:

  • Meet or exceed customer service expectations.
    • Ensure current operations meet or exceed customer designated metrics.
    • Accurate data collection
    • Timely transfer of data
    • Working with other VASCOR business units (Sales, BI/IT, Accounting) to achieve stated customer goals.
    • Constant communication with customer representatives to monitor satisfaction levels
  • Continuously improve processes and operations 
    • Ensure standardization of processes
    • Implement a continuous process improvement strategy
    • Set goals for process review and continuous improvement
    • Utilize current “dashboard” to track metrics and measure performance
    • Develop plans and processes to meet new and changing customer needs.
    • Maintain ISO 9001 compliance 
  • Meet or exceed budgeted revenue and income goals
    • Understand annual budgets
    • Monitor financial performance and productivity
    • Make adjustments in operations as required meeting income expectations
  • Develop new business opportunities
    • With work internal Business Development group to grow customer relationships and expand those relationships into related departments
    • Determine/Monitor emerging customer requirements, design and implement processes to meet those requirements
    • Ensure customers are aware of all VASCOR services and capability offerings
  • Travel 25%

Essential Skills and Experience

Education

  • College degree and at least 5 years equivalent management experience in a customer focused, labor intensive industry.

Skills

  • Demonstrates exceptional interpersonal skills, requiring a balance of assertiveness, tact, and diplomacy
  • Demonstrates knowledge and experience in contract management, procurement, finance including analysis
  • Strong PC skills (Excel, Word, PowerPoint)
  • Strong customer service skills

Experience

  • Account management with profit and loss responsibility is preferred.
  • Experience in automotive logistics is preferred.

Nonessential Skills and Experience

  • Business Acumen
  • Drive for Results
  • Forward Looking Mindset
  • Interpersonal Savvy
  • Problem Solving
  • Perspective

Benefits

  • Comprehensive benefits package
  • Paid Time Off
  • Immediate 401K vesting
  • Tuition Reimbursement

 

 

 

Equal Opportunity Employer, including disabled and veterans.
View Company Information

To see other positions, click here.