Aquarius Home Services is family owned, established  over 30 years ago with 3 generations serving the Residential/Commercial market. Our Home Services include:  HVAC, Water treatment Conditioning solutions, Plumbing, and Electrical across Minnesota and Wisconsin. 11 locations, 2 states and expanding!

The Aquarius Difference: Voted “Best Places to work” four years in a row! (Minneapolis/St Paul Business Journal 2015, 2016, 2017 & 2018)

 Our Core Values: Our organization believes our Core Values drive success and unify our growing team.

• Uncompromised Customer Service
• Unwavering Accountability
• Contagious Positive Culture
• Collaborative

 Benefits of joining our team:

• Fun, Family Owned Company: One Goal, One Team!
• Health & Dental for our Employees + Family
• 401K with Company Match
• Career Path, and Development Program
• Vacation & Holiday Time Off
• On-Going Training

 Summary of the Job:

The Customer Service Specialist professional is a leader in our remote locations. This role is a great fit for a professional that enjoys variety. Each day is unique! This position includes: Face to Face Support with customers walking into the branch. Supporting incoming calls, and scheduling Service appointments for Service Technician Team in your region. The CSR/Inside Sales professional manages branch operations including but not limited to: Opening & Closing branch, Managing Inventory/Replenishment, monitoring Service Team call status/Availability and Communicate customer feedback with Leadership.  

The Ideal candidate will enjoy:

• Supporting Customers, over the phone or face to face.
• Solution oriented, and resourceful in researching customer product inquiries
• Working in an office mostly on their own, and work through tasks efficiently
• Flexibility in the day to day routine balancing walk in traffic, Scheduling Service appointments and answering incoming phone calls.
• Take ownership of branch operations
• Monitoring work order status and technician availability on scheduled appointments
• Feels comfortable allocating incoming work orders based on Technician availability
• Take charge of quality control and escalating opportunities for growth to Leadership
• Proficient with using phone, and operating PC.
• Light Data entry
• Pulling together call logs reports and documentation of customer interactions
• Dedication to the customer and sharing feedback to improve the customer experience and other efficiencies

Requirements:

• HS Diploma/GED
• Minimum of 3 years’ Experience in Communications/Customer Service
• Proficient in Microsoft Word, Excel, Outlook, and 10 key
• Experienced in verbal and written communication
• Ability to manage and prioritize daily tasks
• Exceptional Attendance history
• Able to lift 40 pounds

Thank you for reviewing our opportunity, for immediate consideration please click apply above. We look forward to learning about you!