DESCRIPTION

The Buckingham is the premier not for profit, Life Care retirement community in the greater Houston region. Our mission is to enrich each resident’s life through exceptional experiences provided within an environment of comfort, elegance, exceptional hospitality and compassionate care. We offer a competitive salary and benefits including medical, dental and vision coverage, 401k with match, PTO, tuition reimbursement and meal programs. We are seeking an experienced professional with the skills, dedication and compassion to join our team and help achieve the mission and vision of The Buckingham.

POSITION SUMMARY

Oversees the operations of the dining rooms, including the supervision and assistance of dining services Team Members. Maintains a customer focused attitude at all times, while managing traffic flow and balancing the serving responsibilities among the food servers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

• Maintains visibility during meal times by seating and greeting residents, address any concerns, and ensure that their needs have been met.
• Responds to and resolves any resident or guest complaints regarding their experience in the dining room.
• Schedules and assigns tasks to wait staff, including assigning of tables and side and closing duties.
• Directs and monitors wait staff, including, uniform and personal appearance, customer service, and proper food handling techniques.
• Trains wait staff on all operating procedures and menu education.
• Ensures floor charts and tables are set up correctly.
• Assist servers as needed by performing such tasks as pouring coffee and water.
• Checks menus for accuracy.
• Processes guest meal charges.
• Assists with orientation and training of new Dining Room staff.
• Practices all safety and loss prevention procedures.
• Maintains or exceeds standards of appearance, cleanliness, personal sanitation and hygiene.
• Attend all in-services as required.
• Other duties as assigned by the Supervisor. 

SUPERVISORY RESPONSIBILITIES

• Provides supervision to wait staff and others as assigned to assure delivery of consistently high-quality service to residents. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• High school diploma or equivalent.
• Experience in fine dining
• Obtain a TFER (Texas Food Establishment Rules) food handler certification within 60 days upon hire

Knowledge, Skills and Abilities:

• Language Ability:

• Ability to communicate effectively in writing and orally speaking the primary language of the residents.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

• Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Cognitive Demands:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

• Computer Skills:

• Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet.

• Competencies:
  • Must demonstrate an interest in working with a senior population.
  • Manages people effectively by taking responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services.
  • Provides leadership by exhibiting confidence in self and others; Inspires and motivates others to perform well.
  • Interacts with guests, residents and staff in a courteous and friendly manner.

• Responds promptly to resident needs.

• Supports organization's goals and values.
• Balances team and individual responsibilities.

 ENVIRONMENTAL ADAPTABILITY

• Works primarily indoors. Exposure to high heat and cold temperatures.
• Possible exposure to unpleasant odors
• Possible exposure to chemicals as identified in the MSDS Manual
• Continuous exposure to residents who are ill, confused, irritable and irrational

 PHYSICAL REQUIREMENTS

 The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to stand; walk and talk or hear. The Team Member is frequently required to use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The Team Member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.  The Team Member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

The Buckingham is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, The Buckingham will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with The Buckingham.