Interested in working with a growing and dynamic company? 

InfinityHR, an Arcoro company, stands out above the crowd as an ambitious innovator that places people at the front of all its products. Our cutting-edge and cost-efficient solutions simplify the workload for the HR department in mid-size businesses, giving them the tools to manage their HR processes, and allows them to get back to the work that matters. Our powerful HR software solution provides comprehensive human capital management, benefits management, payroll, compliance, extensions, and an innovative mobile app, in one completely integrated and secure system. This includes interfacing capability for both payroll and insurance carrier systems, and links with dozens of major partners.  

 

InfinityHR is part of the Arcoro family of companies including BirdDogHR and ExakTime. 

In an industry revolving around people, our people are the difference. Our employees are a critical part of the organization. We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees. 

 

We are currently seeking an experienced Senior Implementation Specialist to join our team in Scottsdale, AZ. 

In this position, you’ll leverage our training programs and service guidelines to create exceptional onboarding experiences for each product or service implementation. At InfinityHR, the Implementation team is driven by our customers’ success. With us, you’ll combine your analytic and project management skills with your ability to simplify complex information – helping customers develop the skills and confidence to use our products with ease.   

 

Job Responsibilities: 

  • Complete InfinityHR implementations for all new customers 
  • Help customers set up and configure the InfinityHR software 
  • Confirming all account information is correct 
  • Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness 
  • Engage with client throughout implementation, until client is successfully running InfinityHR solutions 
  • Complete necessary training with customers 
  • Learning multiple products through self-learning 
  • Other duties, as assigned 

 

Accountabilities and Performance Measures: 

  • Meets assigned expectations for profitability 
  • Achieves customer objectives defined by company management 
  • Maintains high customer satisfaction that meets the company standards 
  • Increase Average Customer Values (ACV) by delivering solutions and service 
  • Generate Referrals to support the Sales Team 
  • Willingness to help support and other areas of operations 

Qualifications: 

  • Bachelor's degree highly preferred 
  • Minimum 3 years experience in similar SaaS Software Implementation role 
  • PMP Certification is preferred 
  • Proven ability to maintain focus and work effectively with multiple demands 
  • Ability to work as part of a team to accomplish tasks 
  • Strong client relationship skills 
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards 
  • Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level 
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations 
  • Proficient in the latest web technologies and working knowledge of various operating systems 
  • Excellent analytical skills and time management skills 
  • Excellent communication skills both verbal and written 
  • Must have the ability to multi-task in a fast paced work environment 

Benefits:

  • Earn a Competitive Base Salary
  • 401K with company match
  • Health Insurance, Long Term Disability, Life Insurance
  • Paid Holidays
  • Flexible PTO Plan

 

 

 

Arcoro is proud to be an Equal Opportunity Employer.
View Company Information

To see other positions, click here.