Position Details

The Care Coordinator/Family Peer Support Specialist is a dual role, encompassing duties from each of these respective positions. Responsible for interviewing and directing adult and family/child clients with behavioral and/or mental health conditions and their families as a member of care coordination team. Plan and coordinate care based on needs, evaluate effectiveness of care provided; identify and evaluate the significance of social, environmental, and emotional factors relative to identified behavioral or mental health concerns. Utilize the principles of family driven/person-centered, comprehensive and culturally competent care in the provision of services to identified youth and adults. Empowers and enhances client strengths, serves as an advocate for the family, provides family mentoring, ensuring that services are family centered. Provides leadership to promote the health needs of children and their families.

  • Position Hours: Monday to Friday 8:30 AM to 5:00 PM with flexibility as needed to meet client needs outside those hours.
  • Full-time, Salaried position
  • Comprehensive Benefits Available
  • Locations: Scott and Rock Island County

Essential Duties and Responsibilities

• Provide planning and care coordination functions, including intake and ongoing assessments, referrals to needed services, coordination with other providers.
• Meet with and assess new referrals.
• Plan and facilitate service team meetings to assist with family-driven or person-centered care.
• Interview clients and care-givers to obtain and interpret social history information and/or problems connected to behavioral or mental health needs.
• Provide education, monitoring, and support to children & families as well as community partners to effectively plan.
• Develop and implement multi-disciplinary service plans based on the principles of family-driven or person-centered care that have measurable goals and objectives partnering with the family or client.
• Evaluate and document effectiveness of the client’s care plan.
• Provide Intensive Case Management to members receiving Children’s Mental Health waiver or Rehabilitation services, including assessment, service coordination, funding authorizations, and monthly contact with members as required.
• Document client assessment, client social histories, and a plan of care in the client record.
• Coordinate a continuum of care across community settings, facilitating communications with providers.
• Assist the family as appropriate to follow through with the child’s treatment recommendations and the goals of treatment.
• Collaborate frequently with other CCC staff in a team environment to manage cases. Provide direction to peer support specialists.
• Advocate for the family and child working effectively with the care providers.
• Assist the family to gain knowledge of health care financing sources.
• Be informed of IHH requirements of Medicaid and managed care organizations.
• Be well-informed on IHH incentive measures and actively work to meet these on an individual client and population level.
• Serve as a liaison with community care providers by providing expert knowledge.
• Actively seek out new referral sources and provide community education and outreach about CCC services, and participate in FRI/CCC community events.
• Provide an On-Call 24/7 consultation on a rotating basis.
• Identifies barriers or problems regarding a family’s access to services.
• Assists families in applying for specific services, coordinating applications for funding, necessary evaluations, assessments, and assistance from all agencies selected by the family.
• Serves as a liaison between the family and the selected services.
• Assists families in locating appropriate support groups and advocacy organizations. May also develop local family support groups.
• Develops and maintains positive and productive working relationships with families by maintaining contact with families and ensuring that they are knowledgeable of service options for their child(ren).
• Other duties as assigned.

• Ability to plan and coordinate care based on client needs
• Strong and professional communication and writing skills
• Ability to maintain a calm demeanor when managing multiple cases
• Detail-oriented (accuracy and neatness)
• Exceptional judgment and customer service
• Good computer skills/demonstrated PC skills/basic typing skills
• Ability to follow written-procedures


Bachelors in Social Work or other human services related field required and Must have a child who has experienced serious emotional disturbance, addition, loss or trauma. 3 to 5 years of experience in human services related field preferred.

Must have current proof of car insurance, able to pass driving background check and have reliable transportation.

Bilingual and/or bi-cultural applicants are highly encouraged to apply.

About Family Resources

At Family Resources, we believe in strengthening children, families, and individuals in our community - it's the passion that permeates everything we do. Family Resources has grown to become one of the state's largest agencies devoted to child welfare, juvenile justice, mental health, and survivor services. We recognize that these children, families, and individuals come to us from a variety of circumstances, which makes it important for us to reach them where they are right now.

Family Resources offers a comprehensive benefits package, excellent wages, and opportunities for growth & advancement!

Equal Opportunity Employer that thrives on Diversity!

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: (563) 326-6431
Email: info@famres.org

Equal Opportunity Employer, including disabled and veterans.

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