Sandata Technologies LLC was founded in 1978 and is undergoing rapid recent growth as the leader in web-based information technologies serving home healthcare providers, social service agencies and managed care organizations. With increasing demand for real time information "on demand," Sandata is uniquely positioned to serve its customers with its unique suite of integrated products delivered 24/7. In the world of health and human services, our web-based information technology solutions combine improved managerial control over the business of care, combined with improving both the cost and the quality of care delivered.

JOB SUMMARY

Sandata Technologies is looking for an experienced and energetic Quality Manager to help support a long-term program to provide Electronic Visit Verification (EVV) services to our client, a large state Medicaid payer.

• The Quality Manager supports the payer client throughout the continuum of their Sandata relationship to ensure the successful achievement of client’s business objectives.
• The Quality Manager works in conjunction with the Account Manager in executing the terms of a client’s contract once the contract has been implemented, and is a liaison to all internal Sandata departments for overall support coordination and problem resolution.
• The Quality Manager is responsible for ensuring client satisfaction with Sandata products and services and building a mutually beneficial partnership relationship.
• This position will lead Sandata’s participation in the client’s user acceptance testing (UAT), and support investigations and future UAT activities throughout the life of the program.

Sandata is a leading U.S. provider of workforce and operational management solutions and services that enable government agencies, Managed Care Organizations (MCOs), and home care providers to manage and optimize the delivery of home care services.

MINIMUM QUALIFICATIONS:

Candidate must reside in the Columbus, OH area, and is expected to work full-time onsite at the client location in downtown Columbus.

Education:

• Undergraduate Degree in Healthcare, IT, Computer Engineering, Business Administration or related field
• Master’s Degree in Business Administration, IT, Healthcare or Computer Science preferred

Work Experience:

• 5+ years’ QA, Project Management and/or software testing experience
• 3 years’ quality assurance or testing experience required
• 3+ years’ experience working with State Health Care Agencies or Managed Care Organizations strongly preferred; claims experience required

Knowledge/Skills:

Quality / Account Management Experience

• Excellent quality management skills with an emphasis on advising and consulting clients on maximizing value of company programs while achieving their business objectives
• Demonstrated experience in setting and accomplishing strategic goals for client accounts
• Good account management and test skills, with strong detail orientation

Healthcare Industry Experience

• Experience in large-scale healthcare or state Medicaid program knowledge required
• Experience in claims processing or analysis required
• Understanding of state-based healthcare programs a plus
• Experience in Self-Directed Services/Consumer Direct Care

Software / Technology Experience

• Experience leading or participating in software implementation projects
• Proven ability to work directly with clients, and present technical findings to customers
• Ability to perform technical investigations, create test cases, and synthesize results for a client
• Experience responding to client inquiries and support requests a plus

Additional Skills and Experience

• Excellent written and oral communication skills, including experience in creating and delivering formal presentations to large groups and executive teams
• Strong problem solving/data analysis skills
• Strong organization skills with the ability to coordinate multiple tasks/projects and complete within specified time frames
• Collaborative nature, to work well in diverse teams, and the ability to work effectively across functional areas of the company from a remote working environment
• Ability to work comfortably in a technical environment, including strong working knowledge of PC-based programs
• Experience with consumer-directed home and community-based services is preferred

Accountabilities:

• Support the execution of client-specific strategic plan for achieving client business objectives while maximizing client value and revenue to Sandata
• Develop strong working relationships with day-to-day client contact and client management structure
• Day-to-day Sandata resource for Payer client, working with the Account Manager to support communication and deliverables to Payer account
• Facilitate resolution of client issues relating to Sandata products and services
• Provide consistent internal and external communication and timely follow-up on customer issue resolution
• Have working knowledge of government healthcare technology and the claim adjudication process and a thorough understanding of Sandata’s products and capabilities
• Provide updates regularly to Sandata management including but not limited to:
• Account status
• Outstanding issues
• Resolutions
• Action plans
• Barriers to client satisfaction with resolution plan
• Conduct analysis regarding program performance, proactively identifying areas to improve program performance and consulting with client accordingly
• Create monthly executive reports and support quarterly/annual reporting as needed
• Identify operational barriers to success and seek to resolve by working with internal and external stakeholders
• Support annual audits, coordinating all necessary resources and developing needed documentation or presentations

Sandata employees enjoy the following benefits:

• Medical, dental, and vision coverage
• Flexible Spending Account for health and dependent care
• Life insurance
• 401(k) Plan
• Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance
• Employee Assistance Program
• Tuition reimbursement
• Paid vacation and holidays
• Paid lunch break
• Employee discounts and company perks
• Onsite Gym
• Casual work environment
• Frequent employee events and fun social clubs
• Onsite cafeteria with free coffee and tea

Sandata Technologies is an Equal Opportunity Employer M/F/Disabled/Vet