By merging the worlds of art, fashion and pop culture with candy, Dylan's Candy Bar has innovated the way we see candy today. With a mission to awaken the creative spirit and inner child in everyone, Dylan's Candy Bar surrounds customers with the most imaginative, state-of-the-art decor, using Pop Art installations to transport its guests to a modern day version of Willy Wonka’s factory. It houses over 7,000 confections, boasting the largest, unparalleled selection of candies and candy-related gifts from around the world.

Dylan’s Candy Bar stores are currently located in New York City, East Hampton, Los Angeles, Miami Beach, Chicago, and major international airports. Dylan’s Candy Bar also has distribution in luxury boutiques, leading department stores, and premium hotels nationally and internationally. For more information, please visit https://www.dylanscandybar.com/ or www.facebook.com/DylansCandy.

• Communicate any staff, product, and operational issues within the store to the General Manager (GM) and/or Assistant General Manager (AGM) in a timely fashion and assist with executing action plans to improve
• Consistently focused on customer experience and creating a welcoming and energetic environment for the customer
• Demonstrates desired behaviors and leads by example by training assistant store managers, supervisors, leads, and associates to utilize Dylan’s Candy Bar’s four service skills
• Establishes and maintains a positive work environment that supports high team member morale and retention
• Leverages individual associate and management strengths, and creates developmental plans to build bench strength for future growth within the organization
• Observe the sales floor and make sure the business is running effectively and smoothly in a clean, stocked, and presentable store
• Perform all opening and closing procedures to company standards
• Follow all cash handling procedures and issue register audits
• Manage staff breaks as needed
• Timely and appropriate follow-up communication on tasks, product issues, customer feedback, and business opportunities as needed
• Training and developing sales techniques to build and capture larger sales in creative ways
• Working directly with the Corporate Gifting Manager and Corporate Personal Shopper to coordinate and execute sales that need to be handled through the stores
• Passing along external corporate order inquiries to the Corporate Personal Shopper and managing a customer binder for all in-store personal shopping sales over $500 to communicate with the corporate shopper monthly
• Presenting fair and accurate pricing for personal shopping orders and add-ons
• Making necessary judgement calls and partnering with store GM/AGM or Corporate Gifting Department to give extra discounts and make exceptions as needed
• Ensuring store phones are always covered, calls are being fielded to the appropriate parties, and messages are being followed-up with
• Maintaining a neat, clean, and organized work space
• Properly following up with customers on order processing, tracking, and pricing as requested
• Creating proto-types for custom baskets and personalized items as requested
• Ensuring all product is fully paid for prior to it leaving the building
• Ensuring shipment processing and lead times are properly communicated to the store and any customers placing time-sensitive orders
• Following SOPs for fulfilling personal shopping and corporate gifting orders from start to finish
• Keeping up to date order information and customer records
• Prioritizing in-store product liabilities and time-sensitive seasonal merchandise when making recommendations to customers.
• Perform other duties as assigned by the GM and/or AGM

• Extremely detail oriented and strong with customer follow-up and communication
• Excellent organizational, decision making, problem solving, and teambuilding skills
• Exemplary interpersonal skills to communicate with confidence to both internal and external customers as well as corporate partners
• Willingness to work a flexible schedule which will include nights, weekends, and holidays
• Training and Development: Ability to lead and develop a high performing team and hold the team accountable to Dylan’s Candy Bar’s standards and expectations
• Ability to plan, prioritize, and proactively react to the needs of the business with a sense of urgency in a high paced environment
• Ability to use/learn Microsoft Suite, Adobe, and Illustrator
• Demonstrates strong listening, written and oral communication skills
• An appreciation of Dylan’s Candy Bar’s unique culture, entrepreneurial attitude, its heritage, and its passion for its unique products