Salary $36,379.20 - $53,268.80 Annually

Location Ames - 50014 - Story County, IA

Job Type Full-time

Agency 645 Iowa Department of Transportation

Job Number 20-01998

Closing 2/23/2020 11:59 PM Central

Point of Contact Mark Voss - Mark.Voss@iowadot.us

Job Description

Iowa boasts being the #1 state in the nation for places to live. In Iowa, you can expect accessible infrastructure, healthcare, job opportunities, education and the quality of life to exceed your expectations.
 
The Iowa Department of Transportation is looking for a new team member to promote highway safety and provide excellent and professional customer service to the citizens of Iowa in the Ames Service Center. You will be making responsible licensing decisions to ensure only qualified drivers are licensed and identification cards are properly issued.  This position will help to create a team-focused and knowledgeable driver's license team by coordinating and providing general/technical to ensure we function as an effective and efficient team.  Occasional travel should be expected to report to various locations for testing.
 
Sound like your kind of place? There's more! 
Iowa DOT's employment opportunities are among the best with competitive total rewards package. As a benefits-eligible State of Iowa employee, your bi-weekly paycheck is just a part of your total compensation package. Being part of the DOT team means you're eligible for a wide range of benefits:

• Career growth
• Paid vacation, sick leave and (9) holiday
• Health insurance
• Dental insurance
• Vision care discount program
• Group term life insurance
• Corporate partner discounts (cell phone services, gym memberships, event tickets, etc...)

Who We Are & What We Do:
For more than a century, Iowa Department of Transportation has promoted the growth and betterment of Iowa's transportation system. Headquartered in Ames, the agency continues to serve the transportation needs of Iowa and its citizens.
 
Contributing to Our Mission:
With nearly 3,000 employees, we're all one team at the Iowa DOT. Our main goal is to keep people and goods moving on Iowa's transportation system. As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state.
 
What You Bring to Us:

• Energy and passion for serving others
• Customer minded
• Team focused
• Listening skills
• Great communication skills
• Critical thinking

Your Responsibilities:
The best part of a career in public service is knowing you can make a positive, lasting impact on memorable moments in a customer's life. Supporting the "one team" philosophy, a successful candidate will collaborate with teammates to ensure a pleasant and efficient customer experience.
 
This includes performing issuance of license or ID, administering drive tests, reviewing records and caring for the overall customer experience. By patiently listening to customers, you will contribute to the safety of the public by ensuring each driver is capable of safely operating the vehicle for which they are licensed.
 
While working directly with customers, you'll review driver information from multiple data sources, analyze information and determine proper issuance of notices.  Using your ability to interpret complex information, you will act in accordance with Iowa laws, administrative rules and departmental policies, so that the records are maintained correctly and without errors.
 
When administering drive tests (riding along with a customer), you will both administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations and review driving performance following the drive test.  As part of this responsibility, you will be exposed to all weather elements for extended periods of time. 
 
Shift: Tuesday - Saturday, variable hours.
Sunday:                closed
Monday:               closed
Tuesday:              8:15 AM - 5:15 PM
Wednesday:         8:15 AM - 5:15 PM
Thursday:            7:45 AM - 5:15 PM
Friday:                 8:15 AM - 5:15 PM
Saturday:             7:45 AM - 1:15 PM
 
Special Requirements:
Before hire:

• Possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license).
• Must pass federal and local name based and fingerprint criminal history background checks.

After Hire:

• After hire, must obtain and maintain required AAMVA certifications.
• After hire, must attend a Motorcycle Rider Education Safety course.
• After hire, must attend department training sessions, as required.

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
2) A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3) Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.

For additional information, please click on this link to view the job description (Download PDF reader).