At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today!

 

FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FANUC America is currently searching for a Senior Technical Specialist to join our cRc Technical Support team. Primary responsibilities will include:

  • To provide FANUC America Corporations’ customers (internal and external) and field service engineers with advanced telephone based and/or on-site project coordination, high level debug and repair of FANUC robotic controllers, mechanical, and related system equipment
  • Ability to discuss, diagnosis, and resolve problems as reported by the customer or service engineer.
  • Log, identify the problem and follow up with a thoroughly researched solution.
  • Elevate advanced technical questions to the appropriate Product Development Engineer or systems expert and follow up with customer as needed.
  • Training /mentoring to other cRc Technical Support personnel.
  • Create Quick Reference and Common TSL Solution attachments for customer distribution.
  • Create spare part quotations per customer request and part number searches as required.
  • Respond to customer email technical support questions by creating TSL’s and/or spare part quotes
  • Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers.
  • Identify and implement business process improvements within the Technical Support group.
  • Maintain a high level of availability to answer customer phone calls.
  • Flexible with supporting “on-call” after hours support from the Call Center paging system based on customer demand and/or group manpower shortages.
  • Flexible with supporting & leading special projects as needed to strengthen technical expertise.
  • Willingness to be process owner of new department technical support strategies.
  • Willingness (but not limited to) to be assigned department responsibilities for scheduling, assignments and distribution of incoming customer support issues.
  • Participate in the integration and/or installation of FANUC, robots and related peripheral equipment in order to fully understand its operation, performance requirements, and troubleshooting procedures.
  • Develop & maintain training plan in at least two key technical areas as well as coordinate & schedule required individual and group training with PDE & Product Segment.
  • Participate in creating presentation material for Webinars and System Integrator Conference

    Ideal candidate will have the following experience and education:
  • Bachelor degree in Electrical, Software, Mechanical, or Manufacturing Engineering or related technical discipline or equivalent relevant experience.
  • Minimum five years related experience in customer service and customer interaction
  • Minimum eight years FANUC Integration/Installation/Service Experience
  • Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience
  • FANUC technical experience or related tenure at other robotic manufacturers
  • Computer programming (Roboguide) or related PLC or Robotic programming experience
  • Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
  • Ability to resolve advanced technical problems on all FANUC controller platforms.
  • Extensive experience with FANUC products and peripheral equipment
  • Excellent communication skills (technical writing/oral) and the ability to interface with people and customers over the phone and at all levels of FANUC America
  • Ability to mentor, teach and coach others in the group 

 

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Flexible Benefit Dollars
  • Generous Holiday & Vacation Program
Equal Opportunity Employer, including disabled and veterans.
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