Company Name: Charter Manufacturing 

Job Title: Employee Service Center Specialist

Location: Mequon, WI

Join the Charter family and grow with us.

When you work at Charter Manufacturing you’re part of a four-generation family business. That means, you’re not just an employee, you’re one of our family members.

POSITION PURPOSE/MISSION:

Serve as a subject matter expert for the Employee Service Center team.   Provide knowledge, support and high-touch services to candidates, employees, Human Resource Partners and managers related to policies, processes, systems and procedures encountered throughout the employee life cycle.  Perform a variety of essential activities, maintaining a high level of data accuracy and data integrity. Build collaborative partnerships with Human Resource Partners and COEs in order to drive cases to resolution in a timely manner and consistent with Charter’s values and culture.  Assist with talent acquisition, learning and communications support.

In order to be considered for the role, please apply here: https://chartermfg.wd5.myworkdayjobs.com/en-US/Charter_Careers/job/Charter-Manufacturing-Company-Inc---Mequon-WI/Employee-Service-Center-Specialist_R01325/apply

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Human Resources Management or related degree.
• Ability to analyze and maintain highly confidential information.
• Human Resources Information Systems (HRIS) experience.
• Demonstrated detail orientation while analyzing data and overall quality of work.
• Strong interpersonal skills to establish rapport quickly, highly approachable.
• Customer service mindset.
• Proficient with the basic features of Microsoft Office software products (Word and Excel)
• Willingness to travel.

 PREFERRED QUALIFICATIONS:

• Social media and communications experience.
• Call center or customer facing position experience.
• Utilizing an ATS for scheduling and candidate management.
• Administrating and coordinating large tasks across multiple locations.
• Process improvement and Continuous Improvement experience.

MAJOR ACCOUNTABILITIES:

• Support the governance of policies and procedures to ensure transactions are in adherence to Charter’s established guidelines and business processes.
• Respond to employee and business human resources questions and inquiries through multiple channels (phone, email, etc.) about human resources benefits, programs and policies.
• Document calls by creating detailed notes in the case management system.
• Maintain information systems, prepare appropriate documentation, and process necessary paperwork.
• Support employee case management for leaves of absence, pay continuation, and other human resource processes.  Explain the appropriate employee forms and provides guidance on completion.
• Support talent acquisition administration and support (interview scheduling, phone screens, post-offer onboarding, etc.).
• Partner with Human Resource Partners in the business to facilitate resolution of escalated questions or cases.
• Assist in day-to-day end-user support as needed, including data entry, people process, trouble-shooting, auditing and resolution of requests and issues in support of different technologies that interact with the employee service center.
• Support the Talent and Development function for training questions, communications, administration and coordinator of Charter Manufacturing offered training such as Front-Line leadership.
• Partner with the talent acquisition team to coordinate, phone screen, in-person interviews including travel when needed, communicating with interview teams, candidates and others through the candidate life cycle to ensure the Charter culture is represented.
• Maintain the Applicant Tracking System, Workday Recruit, through updating candidates’ status. Managing job postings.
• Own all pre-employment activities while leveraging systems, such as drug screens, background checks, offer letters, orientation scheduling, and other onboarding related duties.
• Support other COE’s as needed.
• Follow Environmental, Quality and Safety Management System procedures and requirements.
• Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.

RESPONSIBILITIES FOR SUPERVISION:

• None

ORGANIZATIONAL RELATIONSHIPS:

• Reports to: Employee Service Center Manager
• Primary internal customers: Human Resources Partners, Talent Acquisition, HRIS, Customer Groups and employees
   

POSITION CHALLENGES:

• Supporting a 24/7 operation

We Make it Easy

• Applying takes less than 2 minutes. No passwords or accounts to register or sign-in for.
• You are hired directly by the company – MRA does not make hiring decisions.

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.