Position Summary

Coordinate financial operations for the Community. Responsibilities include, but are not limited to:  interfacing with the Business Office Manager and the Department Managers; generation and maintenance of accurate resident private pay statements. 

Primary Responsibilities

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers
• Reconcile and maintain accurate census records in the software with updates to corporate biller by noon each business day for the community.
• Perform all aspects of private pay collections including but not limited to, mailing statements, sending letters, making phone calls, attending weekly Accounts Receivable meeting to discuss unpaid accounts, and appropriate follow-up with all questions related to private pay billing statements.
• Assist with Scanning all private pay and miscellaneous payments into back account
• Enter all private pay and miscellaneous payments into account software
• Take cash and other monies to bank as assigned
• Handle and interpret Accounts Receivable billing questions from residents and family
• Follow collection policy and procedures for all accounts
• Maintain all information in billing software to ensure all revenue generated for private pay residents is accurate
• Other duties as assigned by the Business Office Manager.

Qualifications

• 2-4 years of previous billing experience, as well as knowledge of collection procedures
• Experience in computerized accounting systems and standard software
• Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility staff
• Ability to understand and explain A/R billing statements to all concerned
• Self-starter with aptitude for following through on details and resolving discrepancies
• Ability to read, write and speak English
• Ability to perform Essential Duties as outlined above
• Genuine caring for and interest in elderly and handicapped people
• Ability to perform work tasks within the Physical Demand Requirements as outlined above
• Ability to comply with Resident Bill of Rights and the Employee Responsibilities
• Ability to comply with organizational departmental safety policies and procedures

Education and Experience Required

Associates or Bachelor’s degree or 5+ year experience in hospitality/service environment.

Knowledge, Skills and Abilities Required

• Language Ability:
  • Ability to communicate effectively in writing and verbally, speaking the primary language of the residents.
  • Ability to read and interpret resident bills and answer questions from residents and family members
  • Ability to effectively present information and respond to questions from Executive Directors, managers, physicians, residents and family members.
• Cognitive Demands:
  • Ability to solve practical problems
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills:
  • Ability to use Microsoft Windows, email, billing software and the Internet.
• Competencies:
  • Must demonstrate an interest working with a senior population.
  • Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well.
  • Interacts with guests, residents and staff in a courteous and friendly manner.
  • Supports organization’s goals and values.
  • Balances team and individual responsibilities. Makes themselves available to team and residents. Provides regular performance feedback. Develops skills and encourages growth. Improves processes, products and services.
  • Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well.

Environmental Adaptability

• Works primarily indoors in a climate-controlled setting.
• Team members may be exposed to blood and/or bodily fluids with potential exposure to hazardous materials and infectious diseases.
• Possible exposure to unpleasant odors.
• Possible exposure to chemicals as identifies in the MSDS manual.
• Continuous exposure to residents who are ill, confused, irritable and irrational.
• Travel as needed within the state of Texas by air or automobile.

Work Environment

Normal office environment.  Occasional lifting of materials. Frequent telephone work. Ability to sit and work at a computer for long periods of time.  Ability to work overtime.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.