We are looking to hire a Service Manager for our Systems team that that has the ability to work out of one of the following of our office locations:

  • Bismarck, ND
  • West Fargo, ND
  • Minneapolis, MN
  • Detroit Lakes, MN
  • Sioux Falls, SD
  • Brookings, SD
  • Billings, MT
  • Denver, CO 
  • Pueblo, CO

Please be sure to indicate the office you are interested in working in when applying.

Take Your Career to a High Point

When you become part of the team, your career opportunities are endless.  We offer our team members competitive compensation and world-class benefits. Our culture is easy to live, but hard to describe – come see exactly what it means to be a part of High Point Networks.

High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout North Dakota, South Dakota, Minnesota, Montana, and Colorado. No matter where your business is located within the United States, we have you covered.

Job Summary:

The Service Manager oversees the work of the engineering staff to ensure that all projects and tickets are completed on time, within budget, and to customer specifications. Responsible for designing and implementing improved process or operational policies. This position is also responsible for assisting in new employee onboarding, hiring, coaching and annual reviews.

Essential Duties and Requirements:

  • Work with HR to manage the onboarding and offboarding of engineering employees
  • Collaborate with the appropriate departments to develop and maintain a technology plan that supports customer needs
  • Anticipate and react to major technology changes to ensure leadership in the competitive landscape
  • Analyze and improve upon technology standards to maintain a technological and competitive edge within the market
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Collaborate with the leadership team on the design and build of new services and product offerings
  • Attend vendor sponsored events for new service and product offerings
  • Collaborate and oversee team’s vendor certifications
  • Lead annual reviews and daily coaching
  • Ensure all documentation is complete and accurate within a timely manner
  • This is a manager of people
  • Other duties as assigned

Additional Duties and Responsibilities:

  • Escalate service and support department issues as required
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
  • Conduct performance evaluations and mentor those with less experience
  • Ability to work in a team and communicate effectively
  • Document internal processes and procedures related to duties and responsibilities
  • Enter all work as activities, service tickets, or project tickets in our CRM
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

  • Sound understanding of computer systems (hardware/software), networks, etc
  • Excellent organizational and leadership skills
  • Outstanding oral and written communication skills
  • Knowledge of IT applications, processes, software and equipment
  • Service awareness of all organization’s key IT services for which support is being provided
  • Results oriented, high energy, self-motivated
  • Self-motivated with the ability to work in a fast moving environment
Equal Opportunity Employer, including disabled and veterans.