iLendingDIRECT is growing, is looking for a Titles Specialist to join our team. 

Under the direction of the Titles Manager, the Titles Specialist is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying iLendingDIRECT policies.

Essential Duties and Responsibilities

    • Maintains a 3% or below ratio on rejections
    • Ability to identify problem areas and make independent decisions to resolve problems / rejections
    • Open and accurately record incoming titles daily according to established procedures
    • Accurately process incoming FedEx daily according to established procedures
    • Complete SOR Requests & QAD reviews in a timely manner
    • Ability to contact previous lenders/customers to obtain needed documents.
    • Ability to contact DMV’s to obtain information to correctly & accurately complete titles
    • Ability to communicate with other departments, DMV’s, customers & lenders.
    • Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
    • Maintains a professional, calm manner with all professional and business interactions.
    • Maintains a high level of confidentiality
    • Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company
    • Perform other related duties as assigned to assure optimum service levels
    • Ability to train new title agents
    • Contributes to effective operations by providing support where and when needed
    • Perform other related duties as assigned to assure optimum service levels

 

 Minimum Requirements

  • High School Diploma or GED | Some college preferred
  • A minimum of two years office experience, or an appropriate combination of experience and education.
  • Proficient in Microsoft Office Products (Word, Excel, and Outlook)
  • Ability to operate other office equipment, such as, fax/copy machine, calculator etc.
  • Ability to use multi-screen systems and maneuver through several programs simultaneously
  • Excellent organization and multi-task ability
  • Problem-solving skills
  • Two years or more of Title Processing experience - Required

 

 

About Us:

Founded in 2006, iLendingDIRECT is a national leader in automotive refinancing. Through strategic partnerships with credit unions, banks, and other financial institutions nationwide, the company offers competitive interest rates on auto loans and creative financing solutions to thousands of consumers each year. iLendingDIRECT is a Better Business Bureau® Accredited Business and maintains an A+ rating.

The company also won first place in the 2018 BBB Torch Awards for Business Ethics in the large business category for demonstrating the highest level of credibility, trust, and transaction excellence. iLendingDIRECT was named one of the Denver Post’s 2017 “Top Workplaces” and has been annually honored as one of the Denver Business Journal’s “Best Places to Work” since 2016.

iLendingDIRECT is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.
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